Dennis Benussi
Philadelphia,PA
Summary
Accomplished Manager at Roto-Rooter Services, adept in scheduling, planning, and scope management. Excelled in enhancing project efficiency by implementing process improvements and fostering team growth through effective coaching. Demonstrated expertise in technical understanding and task delegation, significantly contributing to the company's project success. Diligent Plumbing Foreman with 30 years of experience installing and repairing plumbing systems. Excellent leading plumbing teams to achieve maximum productivity and accuracy. Adept in completing projects within time constraints and according to specifications.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Plumbing Foreman
Roto-Rooter Services
02.2021 - Current
- Resolved complex plumbing issues through effective troubleshooting, diagnosis, and repair strategies.
- Performed skilled pipefitting tasks using a variety of materials including copper, PVC, cast iron, and stainless steel piping systems.
- Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
- Established a reputation for excellent customer service by addressing client inquiries promptly and professionally throughout the project lifecycle.
Safety Coordinator
Roto-Rooter Services
01.2010 - 02.2021
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Gathered information, prepared reports, and drafted correspondence related to cases.
Plumbing Manager
Roto-Rooter Services
01.2010 - 02.2021
- Spearheaded initiatives for adopting sustainable practices, reducing environmental impact while maintaining service quality.
- Oversaw successful completion of large-scale commercial plumbing projects, ensuring timely delivery and client satisfaction.
- Coordinated scheduling of plumbing projects to ensure optimal resource allocation and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and protect personnel in the field.
Field Training Manager
Roto-Rooter Services
02.2005 - 02.2021
- Streamlined onboarding process for new hires, ensuring a smooth transition into their roles.
- Fostered a positive, inclusive learning environment that prioritized employee development and professional growth.
- Collaborated with subject matter experts to create relevant and engaging training content tailored to specific job functions.
- Mentored employees, providing constructive feedback, which improved job efficiency.
Service Technician /Certified Field Trainer
Roto-Rooter Services
12.1994 - 02.2005
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA1991
Skills
- Scheduling and Planning
- Scope Management
- Task Delegation
- Technical understanding
- Coaching and Mentoring
Certification
- Licensed Philadelphia Master Plumber / Current Roto-Rooter Services Company Philadelphia Plumbing License Holder
- IICRC Certified
- Osha 30 Certified
Timeline
Plumbing Foreman
Roto-Rooter Services
02.2021 - Current
Safety Coordinator
Roto-Rooter Services
01.2010 - 02.2021
Plumbing Manager
Roto-Rooter Services
01.2010 - 02.2021
Field Training Manager
Roto-Rooter Services
02.2005 - 02.2021
Service Technician /Certified Field Trainer
Roto-Rooter Services
12.1994 - 02.2005
High School Diploma -
Abraham Lincoln High School
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