- Motorcycles
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Avid Reader
- Watching Movies and TV Shows
- I like working with my hands and fixing things
Dennis Brigance
Medford,OR
Summary
Punctual, reliable and hard working, with solid background in retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service.
Overview
16
16
years of professional experience
Work History
Caregiver
Self-employeed
Medford, OR
04.2021 - Current
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Monitored physical health through regular assessments, promptly reporting changes to families or doctors.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Increased independence for patients with mobility limitations by providing appropriate assistive devices and home modifications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Server
Cracker Barrel Restaurant
Medford, OR
01.2021 - 04.2021
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Managed order accuracy and timely delivery to ensure a seamless dining experience.
- Collaborated with kitchen staff to optimize food preparation and presentation standards.
- Resolved customer complaints efficiently, maintaining positive relationships and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Pizza Schmizza Pub & Grub
Eagle Point, OR
01.2017 - 09.2020
- Trained new servers on menu knowledge, service protocols, and point-of-sale systems.
- Oversaw daily operations during peak hours, ensuring consistent service quality across shifts.
- Managed multiple tables efficiently, prioritizing guest needs during peak hours.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to ensure accurate and timely order delivery.
- Implemented upselling techniques to enhance guest dining experiences and increase sales.
- Resolved customer complaints swiftly, maintaining positive dining atmosphere and reputation.
- Monitored dining area cleanliness, ensuring compliance with health and safety regulations.
- Assisted in inventory management by tracking supplies and reporting shortages promptly.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server, Meatcutter, Cook, Keyholder
Sizzler Steak House
Medford, OR
10.2012 - 01.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate orders and special requests accurately.
- Resolved customer complaints promptly, contributing to positive dining experiences and repeat business.
- Maintained cleanliness and organization of service areas, adhering to health and safety standards.
- Operated band saw and other cutting tools to prepare meat for daily service.
- Ensured compliance with food safety standards and proper sanitation practices.
- Selected and trimmed cuts of meat to meet customer specifications and quality standards.
- Mentored junior meat cutters on techniques for efficient processing and presentation.
- Conducted regular equipment maintenance checks to ensure operational efficiency and safety.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Prepared high-quality dishes according to Sizzler's menu standards and recipes.
- Maintained cleanliness and organization in kitchen areas, ensuring compliance with health regulations.
- Assisted in training new staff on cooking techniques and kitchen procedures.
- Collaborated with team members to ensure timely meal service during peak hours.
- Implemented efficient food preparation processes, reducing downtime during busy shifts.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Sales Associate
AT&T Mobility
Medford, OR
08.2010 - 10.2012
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and organized displays.
- Enhanced customer engagement through personalized recommendations based on preferences and feedback.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
Education
Associate of Science - Digital Systems Technology
Umpqua Community College
Roseburg, OR06-2006
Skills
- Time management
- Dependable and responsible
- Reliability and punctuality
- Fast learner
- Attentive to people
- Multitasking and organization
- Strong ethics
Interests
Timeline
Caregiver
Self-employeed
04.2021 - Current
Server
Cracker Barrel Restaurant
01.2021 - 04.2021
Server
Pizza Schmizza Pub & Grub
01.2017 - 09.2020
Server, Meatcutter, Cook, Keyholder
Sizzler Steak House
10.2012 - 01.2017
Sales Associate
AT&T Mobility
08.2010 - 10.2012
Associate of Science - Digital Systems Technology
Umpqua Community College