Dennis Broadhead
Tucson,AZ
Summary
With a proven track record at Banner University Medical Center, I excel in crisis management and superior customer service, demonstrating expertise in emergency response and interpersonal communication. Skilled in both investigation documentation and conflict de-escalation, I've significantly enhanced security protocols and safety, ensuring a secure environment for all.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Officer K9
Banner University Medical Center
Tucson, Arizona
10.2018 - 02.2025
- Exhibited excellent interpersonal skills and was customer service-oriented in all contacts with patients, visitors, and staff.
- Responded to all emergency codes for assistance and control. Conducted patrols with my K9 partner, inspected the facility and grounds frequently to assist in maintaining a safer environment. Assisted employees with security-related matters, mediated disputes, conducted interviews, conducted searches, enforced parking regulations, and traffic control. Served as a security matter expert.
- Provided daily care of my K9 partner, including feeding, exercising, grooming, medical care, and cleaning of the K9 kennels. I kept my K9 partner physically fit through training and exercise. I kept my K9 partner at an acceptable level of readiness to be able to pass K9 evaluations. Performed public demonstrations as a K9 team. Maintained an accurate K9 training log and monthly activities.
- Assisted medical staff in restraining and handling troubled/combative patient. Ensured that safety and security policies were being followed. Patrolled unoccupied areas, and set alarms when appropriate. Secured and unsecured facility doors are to be accessed at prescribed times. Conducted money pickups from departments, logged pickups, and successfully delivered the contents to the appropriate destination or department. Released bodies from the morgue, ensuring that all paperwork was complete and accurate. Checked alarms to ensure they were in proper working order, and escorted patients, visitors, and staff when required for security purposes. Participated in security lead training designed for staff.
- Maintained current knowledge of applicable laws and regulations. Performed "citizen arrests," and demonstrated critical thinking skills during extremely stressful situations, as needed.
- Appropriately and effectively utilized non-lethal weapons in accordance with policy and training.
- Investigated and completed written reports of complaints, critical security incidents, and unusual activities involving patients, employees, and visitors. Maintained an accurate log of all relevant security activities during each shift. Based on the area I was assigned, I would assist in the maintenance and preservation of confidential health documents, including scanning them into electronic patient health information systems.
- Professionally testified in criminal court, state hearings, and review boards when required.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Security Officer
Banner University Medical Center
Tucson , AZ
07.2004 - 10.2018
- Identified suspicious activity to determine appropriate response.
- Adhered to post orders while maintaining a visible presence around the property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Assisted in the development and implementation of security policies and procedures.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Assisted with crowd control during large events held at the facility.
- Documented security-related situations and submitted in-depth reports to superiors.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Maintained high levels of alertness throughout shifts.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Provided escorts for visitors as needed throughout the facility.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Performed first aid and CPR when necessary during emergency situations.
Education
High School Diploma -
Aztec Middle College
Tucson, AZ05-2003
Skills
- Arrest procedures
- Investigation documentation
- Identification verification
- Metal detector operation
- Premises patrol
- Electronic surveillance
- Criminal law
- Building lockdown coordination
- Crisis management
- Conflict de-escalation
- Superior customer service
- Theft prevention training
- First aid and CPR certified
- Bomb threat procedures
- Hazardous materials response
- Dispatch
- Investigative skills
- Report generation
- Background investigations
- Crime prevention
- Active shooter training
- Physical fitness
- Emergency evacuation procedures
- Emergency response
- Threat assessment
- Security screenings
- Firearms expert
- Operations management
- Defensive tactics training
- Security equipment operation
Certification
- First aid
- CPR,AED
- Tactical K9 first aid.
- International Police Canine Association.
- National Police Canine Association.
- Crisis Intervention Techniques (CIT)
- Field Training Officer
Affiliations
- Little League Baseball Coach
Timeline
Security Officer K9
Banner University Medical Center
10.2018 - 02.2025
Security Officer
Banner University Medical Center
07.2004 - 10.2018
High School Diploma -
Aztec Middle College
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