Dennis Brown

Processed residential claims across all 50 states, fielded inbound and outbound calls, and delivered exceptional customer service, collaborating with insurance providers and contractors to resolve claims efficiently, monitored emails and adhered to scheduled agendas.

Developed in-depth product expertise to offer informed guidance and personalized recommendations to customers based on their distinct requirements.

• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Boosted engagement rates with the creation of compelling and visually appealing content.
• Optimized posting schedules based on platform-specific analytics to maximize content visibility.
• Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
• Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.

As a supervisor of the front end, I make sure everything is organized for cashiers for the day and prepare for the next day. Making sure they’re greeting the customers, making sure they have everything they need for the customer’s project.

I promoted the things we have in the store regarding sales and events. I load heavy merchandise into the customers' vehicles. Manage money, providing the customers with knowledge about the store and different departments. Adjust prices as needed. I cover any area when and where needed. Very dedicated when it comes to working hard and making sure customers leave with a smile. I trained all the new cashiers and existing cashiers on the computers; I’ve trained other supervisors for the front end. I was able to manage the old system and new system proficiency.

As an administrative assistant, I initiate in and outbound calls. When receiving the leads, I review the information provided by customers to confirm accuracy, fixing objections from potential customers regarding scheduling, giving customers information about the company, and the products. I am very active when it comes to teamwork and projects done, such as uploading leads and entering them into the system and calling the customer to discuss them getting free no obligations estimates. We advertise our business through tv and radio, and I am responsible for all submissions that come through. I write a report each day to make sure that all submissions are in the system and make a call informing them that we received their submission. I can multitask proficiency and discuss with the customers, typing the information that the representatives will need. I use Microsoft Office

Suite, Outlook, Word, Excel, PowerPoint, Project, and Access. I do have the ability to make decisions quickly by balancing the company's guidelines and the customer’s needs.

As a customer service representative, I greet the customers as they approach me with their items to purchase. I help customers locate items within the store, organize sets and displays throughout the store, and keep my workspace clean and organized. I do online pick up, self-checkout, electronics, and layaway. The focus is to handle money with care, accuracy, and maintain customer satisfaction. I was team lead in Lay-a-way during a busy holiday season, then team lead in Jewelry. I am responsible for scheduling day-to-day operations and maintaining supplies.