Dennis Buchanan
Grapevine,AR
Summary
Determined Business Owner with commitment to excellence and more than 40 years of experience. Top-notch Service Manager with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices. Motivated business professional bringing 40 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
21
21
years of professional experience
Work History
CEO/Shop Owner
Service Solutions LLC (Mechanical Contractor HVAC)
2008.06 - Current
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Drove profitability with thorough financial analysis and strategic decision making.
- Created succession plans to provide continuity of operations during leadership transitions.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Managed financial, operational and human resources to optimize business performance.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Service Manager
Powers Of Arkansas
2003.03 - 2008.05
- Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Grapevine High School
Grapevine, AR08.1977
Skills
- Operational leadership
- Operations Oversight
- Risk Management
- Data-driven decision-making
- Regulatory Compliance
- Contract Management
- Profit & Loss
- Financial Oversight
- Talent Recruitment
- Project Management
Outdoor activities
Boating
Fishing
Hunting
Travel
Teaching the younger generations outdoor hobbies
Motorcycle riding
Timeline
CEO/Shop Owner
Service Solutions LLC (Mechanical Contractor HVAC)
2008.06 - Current
Service Manager
Powers Of Arkansas
2003.03 - 2008.05
High School Diploma -
Grapevine High School
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