Proven leader with extensive experience at the Transportation Security Administration, adept in strategic planning and problem-solving. Enhanced department efficiency and staff productivity through innovative training programs. Skilled in workload prioritization and mentoring, with a track record of improving operational workflows and achieving goals.
Overview
13
13
years of professional experience
Work History
Uniform Department Coordinator
Transportation Security Adminstration
09.2018 - Current
Assist in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
Manage inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Coordinate individual duties after careful evaluation of each employee's skill level and knowledge.
Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
Improve department efficiency by streamlining processes and implementing new organizational systems.
Organize and maintained department records for easy access and regulatory compliance.
Oversee daily operations, ensuring smooth workflows and timely completion of tasks within the department.
Implement performance tracking tools, enabling informed decision-making and proactive problem-solving within the department.
Conduct new hire training classes to implement the organizations uniform policies.
Trained 15+ uniform coordinators
Transportation Security Officer
Department Of Homeland Security
07.2011 - Current
Enhance passenger safety by conducting thorough security screenings and inspections of luggage, cargo and individuals.
Detect potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
Respond to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff
Maintain a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Member of OJT mentorship program for 6+years
Trained newly hired employees on procedures and the use of various electronic equipment
Maintained and conducted progress records of trained officers for certification