Dennis Bush Jr
Verona,PA
Summary
Skilled and dedicated with experience in coordinating, planning, and supporting daily operational functions. Highly focused and results-oriented in supporting complex, deadline-driven operations. Competent professional who can be trusted with the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling customer service processes to improve accuracy and efficiency. Proficient in Microsoft Outlook.
Overview
24
24
years of professional experience
Work History
Lead Line Striper
Kept Companies
06.2024 - Current
- Work with striping crew to layout and install pavement markings on roadways, parking lots, and airports, etc.
- Perform and complete all work in compliance with DOT and quality guidelines, while maximizing production.
- Maintain professional communication with the public and team members while working in high-traffic.
Operations Supervisor/Dispatcher
Penn Tank Lines
11.2022 - 10.2024
- Overseen drivers daily activities and provided guidance to drivers making deliveries.
- Monitored and managed store petroleum inventories while evaluating and building loads.
- Dispatched and created routes for next day business.
- Managed drivers schedules, vacation requests and assisted terminal manager with equipment issues.
Customer Experience Assoc. (Repair), CE 2
Comcast
01.2019 - 10.2022
- Demonstrate functional skills to troubleshoot and resolve technical issues and general inquiries
- Effectively work to build relationships with customers to gain a clear and concise understanding of problems to resolve
- Review and correct disputes on customers’ accounts and research service interruptions
- Adhere to established protocols escalating accounts for prompt resolution
HFC Network Tech 2
Comcast
01.2016 - 01.2019
- Provided surveillance for the network from the Hub
- Point of contact for escalation from the HFC Desk technicians to resolve issues related to the Converged Regional Area Network (CRAN)
- Escalated outages and or impairments to senior management and organizations when issues are not resolved
- When pre-defined repair metrics are in danger of meeting PUC and FCC requirements, escalation to repair agency was required for resolution
Dispatcher/CommOs3
Comcast
01.2007 - 01.2016
- Dispatched customer service workers for installation and repair for cable, telephone, and internet services
- Planned and coordinated routing schedules for technicians for the monitored designated areas
- Assisted technicians with route changes, activating cable boxes, and internet modems
- Worked with customers with rescheduling work orders, billing inquiries, and service issues
Courier Supervisor
CBT
10.2004 - 12.2007
- Interviewed and hired candidates, trained new hires, and ensured proper insurance, vehicle registration and vehicle inspections were maintained
- Completed routes as needed to assist when short-staffed by transporting documents from major banks to the processing facility in Cleveland, OH
- Adhered to all safety procedures and perform other tasks as needed
Dispatcher/Technician
Apria Healthcare
06.2000 - 10.2004
- Monitored the dispatch board and adjusted call priorities and escalation based on caller needs
- Reviewed routes, daily traffic, and weather conditions to adjust metrics to obtain daily requirements and service needs
- Collected and delivered medical equipment and oxygen to patient’s home
- Assembled, inspected, evaluated equipment and instructed patients and caregivers on how to operate and maintain delivered items, in accordance with state licensing guidelines
- Operated Class B commercial vehicles with Airbrake and Hazmat endorsements carrying medical supplies and oxygen
Education
American Public University System
Charles Town, WVTimeline
Lead Line Striper
Kept Companies
06.2024 - Current
Operations Supervisor/Dispatcher
Penn Tank Lines
11.2022 - 10.2024
Customer Experience Assoc. (Repair), CE 2
Comcast
01.2019 - 10.2022
HFC Network Tech 2
Comcast
01.2016 - 01.2019
Dispatcher/CommOs3
Comcast
01.2007 - 01.2016
Courier Supervisor
CBT
10.2004 - 12.2007
Dispatcher/Technician
Apria Healthcare
06.2000 - 10.2004
American Public University System
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