DENNIS CALDWELL
Philadelphia,PA
Summary
Dedicated social services practitioner with over 20+ years of experience of working with Family's and adolescents of need of care coordination, behavioral health services and educational resources.
Overview
23
23
years of professional experience
Work History
Director of Case Management
MERAKEY
Philadelphia, PA
10.2018 - 10.2020
- Implemented policies and procedures in compliance with all regulatory requirements
- Conducted all staff meetings and individual supervision of program staff ,admin. asst and dept supervisors
- Reported program metrics and fiscal progress to executive director and agency's CFO
- Developed and maintained program management policy and procedures
- Ensured all staff compliance with regulations, policies, and procedures monthly
- Scheduled staff development and training activities
- Reported all problems, issues, and unusual incidents to appropriate parties, stakeholders and staff in a timely and accurate manner - in accordance with agency policies and procedures
- Developed new online communication channels during COVID-19 Pandemic
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and implemented performance improvement strategies
Blended Case Manager Supervisor
MERAKEY
Philadelphia, PA
12.2016 - 10.2018
- Managed case managers daily schedules and coordination of service care for Family's
- Assisted program director with oversight of program metrics and performance
- Consulted with Psychiatrist to devise and manage ongoing care plans for at-risk patients.
- Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.
- Evaluated treatment plans against individual goals and of behavioral health standards.
- Monitor case managers compliance with best practice standards
- Provided monthly, quarterly and yearly reports of data collection and progress of family's that we service
Behavioral Health Worker
School Therapeutic Services, Northwestern Human Services
09.2011 - 12.2016
- Implemented therapeutic services and support based on client's individual service plan
- Facilitated classroom activities for adolescents with trauma and emotional challenges
- Assisted teachers and school personnel with the implementation of individual behavioral plans
- Supervised/monitored activities of children/adolescent in accordance with the behavioral plan with the emphasis on prevention rather than intervention
- Intervened as needed with problem behaviors that are exhibited, which includes but not limited to counseling, prompting and securing the assistance from clinical staff
- Prevented crisis situations and when necessary de-escalated children in crisis
- Collaborated with school personnel and caregivers as directed by the clinician
- Collected outcome data and input data into computer system
Blended Enhanced Case Manager
Warren E. Smith Health Centers
Philadelphia, PA
04.1997 - 09.2010
- Drwes.org
- Anaged consumers daily and created service plans based on consumer functioning levels and identified obtainable goals
- Assisted consumers in securing needed benefits and entitlements for housing, financial and treatment services
- Developed individual service plans based on the consumer functioning levels and identify obtainable goals
- Monitored clients progress towards treatment goals and objectives through visitation and communication with service providers
- Coordinated linkage to daily resources such as treatment, vocational l and social rehabilitative services
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
Education
Masters - Human Services, Administration
Springfield College
Springfield, MA2001
BS - Marketing
Philadelphia University
1997
Skills
- Crisis Resolution
- Data Analysis
- Personnel Oversight
- Coaching and Development
- Schedule Coordination
- Spreadsheet Tracking
Timeline
Director of Case Management
MERAKEY
10.2018 - 10.2020
Blended Case Manager Supervisor
MERAKEY
12.2016 - 10.2018
Behavioral Health Worker
School Therapeutic Services, Northwestern Human Services
09.2011 - 12.2016
Blended Enhanced Case Manager
Warren E. Smith Health Centers
04.1997 - 09.2010
Masters - Human Services, Administration
Springfield College
BS - Marketing
Philadelphia University
Similar Profiles
Kendra JeffersonKendra Jefferson
Employment Specialist at MerakeyEmployment Specialist at Merakey
Ann WrayAnn Wray
Licensed Practical Nurse at MerakeyLicensed Practical Nurse at Merakey
Gina CollarGina Collar
Registered Nurse at MerakeyRegistered Nurse at Merakey