- Avid Reader
- Woodworking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
- I participate in low-impact exercises to strengthen core muscles
- Exploring various forms of art, such as drawing, painting, to nurture creativity and personal growth
- Playing Sports
Dennis cannon
Yorkville,IL
Summary
Dynamic Customer Experience Manager with a proven track record at Home Depot, excelling in cross-functional collaboration and data analytics. Enhanced customer loyalty through innovative solutions and effective retention management, while fostering a supportive team environment. Skilled in CRM and staff development, driving exceptional performance and satisfaction outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Expereience Manager
Home Depot
12.2019 - 06.2025
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Reduced response time to customer inquiries by optimizing support channels.
- Established cross-functional teams for improved communication between departments and better customer experiences.
Manager
Mike and Denises
07.2009 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
No Degree - Business Education
Eastern Illinois University
Charleston, IL09-2031
High School Diploma -
William Fremd
Palatine, IL06-1978
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Account management
- Training programs
- Customer feedback management
- Retention management
- Staff management
- Staff monitoring
- Customer relationship management (CRM)
- Creative and innovative
- Calendar management
- Public and media relations
- Promotional events
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Certification
- CM - Certified Manager Certification
- Licensed bassett and food service certificatio
Interests
Timeline
Customer Expereience Manager
Home Depot
12.2019 - 06.2025
Manager
Mike and Denises
07.2009 - 01.2017
No Degree - Business Education
Eastern Illinois University
High School Diploma -
William Fremd
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