Dennis Canseco
Oxnard,CA
Summary
Driven by a passion for exceeding customer expectations, I leveraged my negotiation prowess and relationship-building skills at Ventura County Credit Union to enhance client satisfaction and loyalty. My adeptness in client assistance and keen attention to detail consistently propelled team goals, fostering a culture of excellence and collaborative success.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Ventura County Credit Union
05.2024 - Current
- Conducted interviews for consumer and business loan applications, followed up on loan statuses, collected necessary stipulations, prepared documentation, and facilitated loan funding.
- Expanded member relationships by identifying referral and cross-sell opportunities, leveraging account history and member needs, and promoting relevant offers and marketing campaigns.
- Established new accounts and memberships, handling Checking, Certificates, Money Market Savings, Business Accounts, IRAs, Living Trusts, and managing vesting changes and fraud-related issues. Updated address and phone information, and processed check orders.
- Researched internal procedures and policies to resolve member issues, collaborating with credit union support departments to ensure effective solutions.
- Performed teller duties, including accepting negotiable items, scanning checks, managing cash transactions with CDMs/TCRs, and overseeing branch opening and closing procedures.
Account Service Representative II
CBC Federal Credit Union
05.2022 - Current
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
Intake Specialist
Alert Communications
10.2019 - 05.2021
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Completed intake assessment forms and filed clients' charts.
- Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Educated potential participants on available services and processes to engage in program.
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Determined eligibility for counseling and referral for over seventy clients daily.
Car Salesman
Kirby Kia
02.2019 - 10.2019
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Managed customer from initial contact to closing with efficiency and attention to detail, which helped build loyalty and partnerships
- Listened to clients and developed solutions to satisfy business and personal needs
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Greeted customers on lot and in showroom to answer questions about brand and available inventory
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences
- Demonstrated vehicle features and conducted test drives
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections
- Completed registration paperwork and sales documentation
- Responded to customer enquiries via telephone and email
- Resolved customer concerns regarding loan financing and warranties
Car Salesman
Alexander Hyundai
01.2018 - 07.2018
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Negotiated purchase prices and explained sales, warranty and optional products
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service
Electronics Sales Associate
Best Buy
10.2017 - 01.2018
- Protected purchase items with proper bagging and wrapping to prevent damage
- Kept on top of changes to store products and promotions to maintain strong sales
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Balanced and organized cash register by handling cash, counting change and storing coupons
Education
Some College (No Degree) - Business And Economics
Oxnard College
Oxnard, CAHigh School Diploma -
Hueneme High School
Oxnard, CA06.2016
Skills
- Relationship building
- Customer care
- Negotiation
- Excellent Written and Verbal Communication
- Attention to Detail
- Customer Service
- Adaptable and Flexible
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Building Customer Relationships and Loyalty
- Exceeding Customer Expectations
- Decision Making
- Goal-Driven
- Client Assistance Referrals
- Active Listening
- Collaboration and Teamwork
- Client Intakes
Timeline
Member Service Representative
Ventura County Credit Union
05.2024 - Current
Account Service Representative II
CBC Federal Credit Union
05.2022 - Current
Intake Specialist
Alert Communications
10.2019 - 05.2021
Car Salesman
Kirby Kia
02.2019 - 10.2019
Car Salesman
Alexander Hyundai
01.2018 - 07.2018
Electronics Sales Associate
Best Buy
10.2017 - 01.2018
Some College (No Degree) - Business And Economics
Oxnard College
High School Diploma -
Hueneme High School
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