Dennis Cooper

• Checked for safety hazards and took corrective action when necessary.
• Monitored surveillance cameras and responded to suspicious activity.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Investigated all reported incidents of theft or vandalism on premises.
• Responded to alarms and conducted investigations as required.
• Maintained accurate logs of all security related activities.
• Performed first aid and CPR when necessary during emergency situations.
• Participated in training sessions to stay up-to-date on current security trends and best practices.
• Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
• Inspected fire extinguishers to ensure they were properly charged and operational.
• Operated communication systems between officers stationed throughout the facility.
• Provided assistance to other departments as needed such as deliveries from vendors or contractors.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Completed incident reports to record security or loss prevention incidents.
• Reported safety hazards for remediation response.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Observed patrons and customers to quickly address security situations.
• Surveyed property to prevent and identify vandalism or disarmed alarm systems.
• Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
• Investigated reported incidents to protect company assets.
• Provided friendly and professional assistance to employees, visitors and customers.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Identified suspicious activity to determine appropriate response.
• Monitored security cameras to identify and respond to suspicious activity.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Maintained accurate records of employee performance reviews.
• Created weekly work schedules for store personnel.
• Managed daily banking activities such as deposits and withdrawals.
• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.

• Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
• Developed and implemented policies and procedures for efficient workflow.
• Maintained accurate records for tracking progress and performance of team members.
• Provided training and guidance to team members on operational procedures and best practices.
• Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
• Conducted regular reviews with team members to assess their performance and provide feedback as needed.
• Participated in industry-related events and conferences to stay abreast of the latest developments.
• Built strong operational teams to meet process and production demands.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Managed scheduling, training and inventory control.
• Conducted employee observations and documented findings.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Delegated work to staff, setting priorities and goals.
• Resolved customer complaints or answered customers' questions.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Developed work schedules according to budgets and workloads, covering priority tasks.

Recruited, interviewed and selected employees to fill vacant roles.