Dennis Cripe
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring staff, enhancing team performance, and implementing effective loss prevention strategies. Recognized for improving customer satisfaction through proactive problem-solving and innovative merchandising techniques.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Holder
Dollar General
07.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Service Technician
RS PEST
06.2016 - 06.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Store Manager
Dollar General
02.2014 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Associate of Applied Science - Environmental Control
Interstate Tech
Fort Wayne, IN12-1986
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Staff oversight
- Daily reporting
- Staff training
- Team training and development
- Inventory monitoring
- Promotional planning
- Team member development
- Employee scheduling
- Loss prevention
- Loss prevention strategies
- Product ordering
- Personnel scheduling
- Product demonstrations
- Employee oversight
- Team building
- Opening and closing coordination
- Store recovery processes
- Front end operations
- Sales quotas
- Drawer counting
- Store operations oversight
- Multitasking and prioritizing
- Retail operations
- Employee training
- Flexible work schedule
- Adaptable to changing demands
- Sales floor organization
- Inventory and stocking
- Handling complaints
- Basic mathematics
- Cash handling and reconciliation
- Store reset and recovery
- Product merchandising
- Critical thinking
- POS terminal operation
- Orientation and training
- Cash drawer reconciliation
- Merchandise promotion and display
- Shelving
- Decision-making
- Staff coaching and training
- Superior work ethic
- Delegation and supervision
- Departmental procedures
- Work area inspection
- Inventory management
- Merchandising operations
- Policy enforcement
- Records organization
- Scheduling and Time-tracking
- Implementing pricing strategies
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
- Licensed thru state of Indiana to control and eradication of pests
Languages
English
Native or Bilingual
Timeline
Key Holder
Dollar General
07.2025 - Current
Service Technician
RS PEST
06.2016 - 06.2025
Store Manager
Dollar General
02.2014 - 06.2016
Associate of Applied Science - Environmental Control
Interstate Tech
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse
Kimberly PoseyKimberly Posey
Assistant Store Manager at Dollar GeneralAssistant Store Manager at Dollar General
GREYSI RODRIGUEZGREYSI RODRIGUEZ
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG