Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dennis Davis Jr

Cypress,TX

Summary

Dedicated Service Manager and effective leader who excels at using proven methods and years of acknowledgment to increase business sales. I will use my abilities and expertise to accomplish every task with this company to succeed.

Overview

17
17
years of professional experience

Work History

Manager on Duty

Tiff's Treats
11.2022 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.


Delivery Driver/Assistant Manager

Amazon
01.2018 - 06.2020
  • Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
  • Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
  • Providing excellent customer service, answering questions, and handling complaints from clients.
  • Managing and developed a team of Amazon associates and assist with recruitment and training new employees
  • Lead daily meetings and fairly assign task to employees on their shifts
  • Produce weekly metric reports, suggesting ares for improvement
  • Maintain an up to date understanding of business procedures, gathering feedback to pass on to the operations managers

Curbside Specialist

HEB
05.2017 - 01.2018
  • Help consumers quickly receive what they need at a timely manner without them coming inside the store
  • Also help retailers better serve their mobile phones and computers for grocery shopping
  • The Curbside department enables text messaging and phone calls to alert the online shopping customer that all their items are available and ready for pick up.
  • Greeted and encouraged feedback from customers to implement in store operational changes
  • Collaborated with team to maximize customers satisfaction, streamline processes and improve bottom line profitability
  • Maintained an organized department by following A+ standards

Service Manager

HEB
08.2007 - 01.2017
  • Assist in making sure the team adheres to company policies, resolving customer complaints and concerns
  • Also, leading the service department to higher achievements and greater goal settings
  • Maintaining an overall management style that follows company best practice
  • Providing leadership and direction to all employee, working closely with store leaders, taking disciplinary action when necessary
  • Motivating employees and ensuring them the focus on excellent customer service.

Education

Bachelor of Arts - Mass Communications

Sam Houston State University
Huntsville, TX
12.2014

Associate of Arts - Theater Arts

Blinn Junior College
Brenham, TX
07.2012

Skills

  • Extremely detailed oriented
  • Customer satisfaction
  • Dedicated
  • Self-motivated
  • Flexible individual
  • Team player
  • Meet deadlines
  • Work well under pressure
  • Strive to improve process and reports

References

  • Alexis Davis, Alexis_davis1@outlook.com, (832) 808-0325
  • Kendra Johnson, Johnsonkendra97@yahoo.com, (936) 662-8045
  • Victoria Thomas, Victoria.thomas@cfisd.net (832) 271-9813
  • Mario Blackmon, Mario.blackmon@harriscountytx.gov, (832) 207-7593


Timeline

Manager on Duty

Tiff's Treats
11.2022 - Current

Delivery Driver/Assistant Manager

Amazon
01.2018 - 06.2020

Curbside Specialist

HEB
05.2017 - 01.2018

Service Manager

HEB
08.2007 - 01.2017

Bachelor of Arts - Mass Communications

Sam Houston State University

Associate of Arts - Theater Arts

Blinn Junior College

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Dennis Davis Jr