Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
References
Affiliations
References
Timeline
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Dennis DeOcampo

Wesley Chapel,USA

Summary

Dynamic Senior Technical Support Engineer with a proven track record at ServiceNow, excelling in troubleshooting and problem-solving. Expert in full-stack development and database management, I successfully enhanced user experiences and optimized IT solutions, driving efficiency and stakeholder satisfaction. Adept at training teams and translating complex needs into actionable tasks.

Overview

25
25
years of professional experience

Work History

Senior Technical Support Engineer

ServiceNow
Orlando, FL
12.2021 - 05.2025
  • Resolved customer issues on Windows and Linux systems related to ServiceNow integration.
  • Collaborated with IT Operations, Infrastructure Services, and Development Teams on cross-functional initiatives.

Freelance IT Consultant/Developer

Proficient Technology Services, LLC
01.2003 - 12.2021
  • Managed diverse client accounts, including hotels and law offices, to meet IT requirements.
  • Gathered and translated client needs into actionable tasks, procuring necessary resources for implementation.
  • Developed and maintained dynamic desktop, web, and mobile applications for Apple and Android platforms.
  • Collaborated with stakeholders to design user interfaces, implementing innovative features for enhanced user experience.
  • Installed and integrated various hardware and software solutions, including PMS and POS systems.
  • Created technical documentation, wiring diagrams, and entity relationship diagrams (ERDs) to support projects.
  • Designed structured cabling solutions for new office buildings and hotels, ensuring optimal connectivity.
  • Maintained stakeholder relationships, advising on technologies and guiding clients in migrating systems to Microsoft Cloud.

Network Administrator/Developer

Acosta Sales and Marketing, Inc
Orlando, FL
10.2015 - 11.2021
  • Installed and maintained networks for local and remote offices.
  • Troubleshot and administered Windows Servers, laptops, and network equipment.
  • Assessed hardware requirements for remote office networks.
  • Managed ISP accounts to optimize bandwidth and reduce costs.
  • Developed custom web applications for Linux, Azure, and SharePoint using PHP, JavaScript, Bootstrap, and .NET MVC.
  • Maintained Microsoft SQL and MySQL databases to ensure application efficiency.
  • Implemented online fax solutions, reducing paper consumption and expenses by $150K monthly.
  • Collaborated with department managers to analyze workflows and develop custom document imaging solutions.

Computer Analyst

Florida State Department of Corrections
Tampa, FL
07.2015 - 11.2015
  • Executed upgrades on laptop and desktop hardware and software, enhancing overall speed and performance.
  • Facilitated site-to-site travel to implement upgrades effectively.
  • Assessed system requirements to identify critical enhancements for improved functionality.

Network Parks Infrastructure Engineer

Flextronics International
03.2000 - 03.2003
  • Coordinated migration of new manufacturing plant acquisitions to Flextronics network infrastructure.
  • Implemented structured cabling for LAN/WAN environments across multiple facilities.
  • Installed and configured Cisco routers and managed switches for enhanced connectivity.
  • Deployed Microsoft Exchange and SQL systems on Windows NT 4.0 and Windows 2000 servers.

Network Operation Center (NOC) Engineer

Paradigm Technology Partners
St. Petersburg, FL
06.2002 - 01.2003
  • As a NOC engineer, I was responsible for monitoring various client systems and networks. This included:
  • Troubleshooting and resolving any anomalies.
  • Alerting appropriate points of contact of any issues.
  • Creating and modifying technical documentation regarding network installations and changes.

Education

Master of Business Administration - Data Analytics

Saint Leo University
Saint Leo, FL
05.2023

Bachelors of Science - Software Development

Capella University
Minneapolis, MN

Skills

  • Troubleshooting and problem-solving
  • Training and mentoring
  • Application development
  • WAMP and LAMP stacks
  • Database management
  • Operating systems expertise
  • Full-stack development
  • Technical documentation
  • Programming languages: ASP, Java, VBScript, C#, PHP, Perl, HTML, SQL, CSS, Bootstrap, jQuery

Hobbies and Interests

  • Volunteer with local organizations.
  • Earned Tae Kwon Do Black Belt in 2016.
  • Enjoy kayaking, scuba diving, playing with my acoustic guitar, biking, nature walks, and learning.
  • Attended Oracle's Developer Week event in 2019 to gain more knowledge about Blockchain Technology.

References

References are available upon request.

Affiliations

  • Scuba Diver with over 300+ dives.
  • Enjoy volunteering.
  • Develop video games to help maintain programming skills.

References

References available upon request.

Timeline

Senior Technical Support Engineer

ServiceNow
12.2021 - 05.2025

Network Administrator/Developer

Acosta Sales and Marketing, Inc
10.2015 - 11.2021

Computer Analyst

Florida State Department of Corrections
07.2015 - 11.2015

Freelance IT Consultant/Developer

Proficient Technology Services, LLC
01.2003 - 12.2021

Network Operation Center (NOC) Engineer

Paradigm Technology Partners
06.2002 - 01.2003

Network Parks Infrastructure Engineer

Flextronics International
03.2000 - 03.2003

Master of Business Administration - Data Analytics

Saint Leo University

Bachelors of Science - Software Development

Capella University

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