Dennis Devies
Cleveland,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Sales Representative
Catanese Classics
03.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Executive Chef
Music Box Supper Club
04.2014 - 03.2022
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Generated employee schedules and work assignments and determined appropriate compensation rates.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Executive Sous Chef
Brookside Country Club
04.2005 - 04.2014
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Verified compliance in preparation of menu items and customer special requests.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Oversaw business operations, inventory control, and customer service for restaurant.
Executive Chef
Kendricks Restaurant
04.2008 - 04.2013
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Interacted with guests to obtain feedback on product quality and service levels.
Education
Associate of Science - Culinary Arts
Pennsyvania Institute of Culinary Arts
Pittsburgh, PA12.1997
Skills
- Lead Prospecting
- Account Servicing
- Customer Retention
- Process Improvement
- Sales Development
Timeline
Sales Representative
Catanese Classics
03.2022 - Current
Executive Chef
Music Box Supper Club
04.2014 - 03.2022
Executive Chef
Kendricks Restaurant
04.2008 - 04.2013
Executive Sous Chef
Brookside Country Club
04.2005 - 04.2014
Associate of Science - Culinary Arts
Pennsyvania Institute of Culinary Arts
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