DENNIS DOAKS
Reynoldsburg
Summary
Attested background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Passionate & well-rounded. 10+ yrs experience in customer service and sales. Eager to find a career to learn, grow, and evolve in all facets of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Freight Flow Associate
Sam's Club
Reynoldsburg, OH
02.2026 - Current
- Received shipments from fulfillment center while inspecting products for quality and labeling
- Organized products in designated areas using a forklift or pallet jack
- Handled inventory exceptions to maintain accurate stock levels
Account Manager
Discover
Home
06.2024 - 01.2026
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Exceeded performance targets for successful debt recoveries, contributing to company's overall financial stability.
Sales Associate
Enterprise Rent-a-Car
Columbus, OH
09.2023 - 06.2024
- Managed returns, exchanges and refunds in accordance with Enterprise's policy.
- Accurately processed POS transactions, returning payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of knowledge of cars on the lot.
Insurance Advisor
Hagerty
Home
03.2021 - 09.2023
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
Cashier
Kroger
Portsmouth, OH
05.2017 - 03.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Office Assistant
Shawnee State University
Portsmouth, OH
08.2018 - 09.2020
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide needed information.
- Delivered clerical support by handling a range of routine and special requirements including organizing events.
Cleaning
McGhee Carpet & Upholstery Cleaning
Columbus, OH
01.2016 - 05.2017
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
Cook
Buffalo Wild Wings
Columbus, OH
06.2013 - 01.2016
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Bachelor of Arts - Social Science
Shawnee State University
Portsmouth, OH01-2021
High School - undefined
Centennial High School
Columbus, OH01-2015
Skills
- Attentive Listener
- Customer Service
- 30-40 wpm
- Proficient w/Microsoft apps
- Critical-Thinking
- Adaptability
- Multitasking and organization
- Detail Oriented
- Communication and interpersonal skills
- Teamwork and collaboration
- CPR & First Aid
- CRM Software Proficiency (eg Salesforce)
Certification
Personal Lines Insurance
Timeline
Freight Flow Associate
Sam's Club
02.2026 - Current
Account Manager
Discover
06.2024 - 01.2026
Sales Associate
Enterprise Rent-a-Car
09.2023 - 06.2024
Insurance Advisor
Hagerty
03.2021 - 09.2023
Office Assistant
Shawnee State University
08.2018 - 09.2020
Cashier
Kroger
05.2017 - 03.2021
Cleaning
McGhee Carpet & Upholstery Cleaning
01.2016 - 05.2017
Cook
Buffalo Wild Wings
06.2013 - 01.2016
High School - undefined
Centennial High School
Bachelor of Arts - Social Science
Shawnee State University