Summary
Overview
Work History
Education
Skills
Timeline
Generic

DENNIS DROSTE

Liberal

Summary

Professional gaming operations manager with robust experience in high-stakes environments. Expertise in team leadership, conflict resolution, and operational efficiency. Strong focus on delivering exceptional results through collaboration and adaptability, ensuring smooth shifts and guest satisfaction. Adept at managing staff, optimizing processes, and maintaining compliance with industry standards.

Overview

14
14
years of professional experience

Work History

Store Manager

Walgreens
03.2025 - Current
  • Led daily operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels using advanced stock management systems to optimize supply chain efficiency.
  • Trained and mentored staff, fostering a high-performance culture through continuous feedback and development.
  • Implemented sales strategies that enhanced customer engagement and improved overall store performance.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Phone Room Manager

Washer Specialties
09.2022 - 03.2025
  • Maintain the weekly/daily schedule, time on calls, training/coaching, and daily tasks for the Phone Room.
  • Have mechanical and problem solving skills to troubleshoot and upsell products and services to customers with appliances or hvac problems in order to provide them with the correct equipment.
  • Update and maintain our bi-annual road trips to customer work to build and maintain business relationships.
  • Have knowledge of shipping, purchasing, and trucklines to get our customers their products as quickly and affordable as I can.

Install Technician

Safe Haven ADT
09.2021 - 09.2022
  • Installation, service, and troubleshooting of a variety of residential burglary alarm and automation systems.
  • Upsell products and services to customers.
  • Ability to manage multiple appointments scheduled daily/weekly.
  • Accurately complete work orders and paperwork.
  • Complete administrative tasks including inventory management.
  • Being a dependable and responsible professional who is dedicated to working in a fast-paced and demanding environment.

Cage Manager

Kansas Star Casino
04.2019 - 09.2021
  • Reviewed and monitor documents and transactions to ensure compliance within gaming regulations, and Title 31 requirements.
  • Responsible for selecting, onboarding, evaluating, and scheduling of all cage personal of 30+ team members.
  • Safeguard an eight-digit casino bankroll and implemented application of federal currency reporting requirements.
  • Audit and verify transactions with casino operations departments as well as document and research any cage variance.
  • Responsible for driving employee engagement, coaching, and customer satisfaction.

Slot Manager

Kansas Star Casino
11.2012 - 04.2019
  • Directly responsible for scheduling, interviewing, hiring, and development for the slot department, providing each with the knowledge and appropriate direction to perform the required responsibilities in adherence to casino policies and procedures, and all regulations of the Gaming Commission.
  • Review, recommend and/or revise policies and procedures within the Slot Department that support the organizations initiative and enable the department to operate in an efficient, cost-effective manner.
  • Created daily and monthly slot data system reports, financial reports and budgets, providing written explanations for any unusual slot machine statistical fluctuations, guest service levels and general slot revenue performance, theoretical versus actual hold win percentages, and leased versus owned statistics.
  • Partnered with the Marketing team to create rules and regulations for special events for our VIP and casino guests.

Slot Supervisor

Kansas Star Casino
03.2012 - 11.2012
  • Responsible for the daily operation of the casino floor by verifying and paying out large jackpot amounts, assisting slot floor team members with machine maintenance and installation, and communicate daily and weekly promotions as well as property updates to the team members.
  • Worked closely with multiple departments to de escalate and resolve issues to provide a clean, safe, and positive experience for the patrons.
  • Assisted management with scheduling and training frontline and supervisory team members to adhere to casino and gaming regulations.
  • Evaluate and coach team members in order to achieve the highest standards in guest service; including monthly and annual reviews, as well as issuing disciplinary action to include counseling both positive, negative, and termination of employees.

Education

Associate of Science - Business Administration And Management

University of Phoenix
Tempe, AZ

Skills

  • Slot performance analysis
  • Cash handling expertise
  • Reliability
  • Active listening
  • Adaptability and flexibility
  • Data analysis
  • Vendor relations
  • Business development

Timeline

Store Manager

Walgreens
03.2025 - Current

Phone Room Manager

Washer Specialties
09.2022 - 03.2025

Install Technician

Safe Haven ADT
09.2021 - 09.2022

Cage Manager

Kansas Star Casino
04.2019 - 09.2021

Slot Manager

Kansas Star Casino
11.2012 - 04.2019

Slot Supervisor

Kansas Star Casino
03.2012 - 11.2012

Associate of Science - Business Administration And Management

University of Phoenix

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