Dennis Duke
Yucca Valley,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Driven and dedicated to learning and achieving.
Overview
12
12
years of professional experience
Work History
Assistant Manager in Training
Tost Pizza
08.2023 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Owner/Operater
3d-it.net
01.2021 - Current
- IT repair/upgrade/install -IT Consulting -Third party Apps -Programming -Networking -Web design -Admin/Developer -ETL
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- WIX Partner
- Shopify Partner
Software Developer
At Home Analytics
01.2019 - 01.2022
- Learning Salesforce Admin/Developer using trailhead module training on Saleforce.com
- 67 Badges acquired and am a Expeditioner level
- Apex, SoQL, Triggers, Arrays, Reports, Customer Data, Integrating and manipulating data using Dreamhouse database.
- Studying SQL using Microsoft SQL Server 2019
- Creating tables, adding data, creating databases, creating reports
- JOIN statements, SELECT statements, CREATE TABLE statements.
- Python web scraping using REQUEST
- Updated old code bases to modern development standards, improving functionality
- Web Development and Graphic Design
- Canva
- WIX
- Shopify
- WordPress
- CSS and HTML5 development and coding solutions/troubleshooting
- Developed software for desktop and mobile operating systems
Student / Copper Mountain College
01.2012 - 01.2022
- Analyze, Create, Debug, Deploy programs/applications in various languages including C++, VB, Java, Assembly, Javascript, HTML
- Created web pages with HTML
- Handled Arrays, Functions, Sort, Nodes, Binary Trees, Variables, Const, Static, Inheritance
- Created and Deployed 20 year calender program in C++ Java and VB, Ascending/Descending sorting programs C++, Java, VB, Golfing Program C++, Skater Brothers Skate Store Website written in HTML.
Field Engineer
Barrister Global Services Network
01.2019 - 01.2021
- Network switch Aruba firmware update
- Refresh stage 2 De-install Optiplex 3040
- Upgrade workstations to Hp thin client
- Replament of Optiplex 9030 for Palm Springs Home Depot Pro Desk
- Rebuild of Windows OS for register workstation
- Installation of new devices and framework
- Device troubleshooting and repair
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Identified any key changes to project that could affect cost, completion date and customer relationship.
- Identified major issues that could arise and provided solutions for these problems.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
- Provided review of design modifications and requests for clarification.
Education
Associate of Applied Science - Computer Programming
Copper Mountain College
Joshua Tree, CA01.2022
Certificate - Computer Programming
Copper Mountain College
Joshua Tree, CA01.2022
Certificate - ISO 2000 – IT Principles of IT Service Management
Alison
Online01.2022
Certificate - ABC of Cisco SD-WAN Viptela Part L/ Udemy
HPE
Online01.2022
ABC of Cisco SD-WAN Viptela Part 2:POLICY|CLOUD|TSHOOT / Udemy - SD-WAN
HPE
Online01.2022
Certificate - SD-WAN
HPE
Online01.2022
Skills
- Data
- Salesforce
- Javascript
- Microsoft SQL Server 2019
- CLI
- SQL
- C
- VB
- Junior Frontend Developer
- Junior Backend Developer
- CMS
- Admin
Activities
- Salesforce
- Microsoft SQL Server 2019
- Datalake
Timeline
Assistant Manager in Training
Tost Pizza
08.2023 - Current
Owner/Operater
3d-it.net
01.2021 - Current
Field Engineer
Barrister Global Services Network
01.2019 - 01.2021
Software Developer
At Home Analytics
01.2019 - 01.2022
Student / Copper Mountain College
01.2012 - 01.2022
Associate of Applied Science - Computer Programming
Copper Mountain College
Certificate - Computer Programming
Copper Mountain College
Certificate - ISO 2000 – IT Principles of IT Service Management
Alison
Certificate - ABC of Cisco SD-WAN Viptela Part L/ Udemy
HPE
ABC of Cisco SD-WAN Viptela Part 2:POLICY|CLOUD|TSHOOT / Udemy - SD-WAN
HPE
Certificate - SD-WAN
HPE
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