Dennis Duran

Multi-unit Manager

>Responsible for securing city permits,fire inspections were attained, collaborating with city officials to to open units on scheduled timelines.

>Hired all store managers,assistants and hourly associates

>Fixtured and Merchandised all business units from empty buildings to open for business stores

>Mentored Managers and assistant mgr.'s in operating their stores with merchandise ,operational and people skills.

>Assured staffing of all stores to budget was achieved.

>Insured all business metrics ,Inventory,financial,merchandising,operations and sales to achieve and exceed plan in all business units.

End of season results also had to be met to budget ,inventorying all stores and closing all stores shipping carry over back to warehouse and signing off empty building units to business Landlords while achieving company goals.

• Led daily store operations, ensuring optimal inventory levels and customer satisfaction.
• Developed and implemented training programs for new staff, enhancing team performance and retention.
• Analyzed sales trends to adjust merchandising strategies, improving product placement effectiveness.
• Streamlined checkout processes, reducing wait times and increasing customer flow during peak hours.
• Coordinated with vendors to optimize supply chain efficiency and maintain stock availability.
• Mentored department managers on best practices for employee engagement and productivity improvements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.