Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennis Eckenrode

Box Elder,SD

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

29
29
years of professional experience

Work History

Automotive Service Manager

Granite Buick Gmc
12.2014 - 11.2023
  • Achieved 25% increase in productivity in fixed operations, parts and service department.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Aircraft Armament Systems Specialist

United States Air Force, USAF
08.1994 - 09.2014
  • Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
  • Collaborated with colleagues in developing and refining maintenance procedures.
  • Recorded maintenance actions in aircraft logbooks.
  • Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
  • Documented all inspection and maintenance actions in aircraft forms and IMDS.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Penn Cambria High School
Cresson, PA
05.1994

Skills

  • Service Department Operations
  • Customer Satisfaction
  • Scheduling
  • Employee Retention
  • Quality Standards
  • Project Planning
  • Schedule Management
  • Staff Management
  • Revenue Forecasting
  • Budget Management
  • Brand Management
  • Customer Service
  • Business Development
  • Fiscal Management
  • Employee Development
  • Performance Reviewing
  • Managing Operations and Efficiency
  • Shift Scheduling
  • Staff Training
  • Performance Evaluations
  • Scheduling and Coordinating
  • Problem Resolution
  • Administration and Reporting
  • Team Leadership
  • Training and Development
  • Work Planning and Prioritization
  • Goal Setting
  • Decision-Making
  • Schedule Oversight
  • Customer Relationship Management
  • Professional and Courteous
  • Performance Tracking and Evaluation
  • Budget Administration
  • Technical Proficiency
  • Hiring and Training

Timeline

Automotive Service Manager

Granite Buick Gmc
12.2014 - 11.2023

Aircraft Armament Systems Specialist

United States Air Force, USAF
08.1994 - 09.2014

High School Diploma -

Penn Cambria High School

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Dennis Eckenrode