Dennis Esckilsen
Lehigh Acres
Summary
Dynamic Shop Manager at Florida Glass & Aluminum with a proven track record in enhancing customer satisfaction and team performance. Expert in inventory management and employee development, fostering a collaborative environment. Skilled in customer service and effective leadership, driving operational efficiency and maintaining high safety standards.
Overview
32
32
years of professional experience
Work History
Shop Manager, Permitting
Florida Glass & Aluminum
02.1993 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee scheduling
- Customer engagement
- Task delegation
- Recruitment and hiring
- Hiring management
- Decision-making
- Team leadership
- Operations management
- Effective leader
- Teamwork and collaboration
- Relationship building
- Delegating work
- Customer relations
- Scheduling
- Customer service management
- Desktops, laptops, and mobile devices
- Sound judgment
Timeline
Shop Manager, Permitting
Florida Glass & Aluminum
02.1993 - Current
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