Dennis Fallon
Manager
Phillipsburg,NEW JERSEY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
25
25
years of professional experience
Work History
Manager
Chubb Insurance
Whitehouse Station, NJ
03.2015 - Current
- Created, trained and manage new business team tasked with supporting Operations growth initiative, growing 12 points in first year.
- Manage state licensing inclusive of budgeting for team of 60 professionals to maintain compliance across 50 states.
- Reduced training inconsistencies while recruiting, interviewing and hiring new staff members.
- Facilitate change management activities for the department and a staff of 60 individuals.
- Communicate training and best practices to direct reporting staff, on a monthly basis to establish realistic performance habits to reach their goals.
- Direct training of new team members and mentor each monthly to promote productivity, accuracy and low effort service.
- Strategize long-term business needs while driving stakeholder feedback for process improvements.
- Coordinate department schedules to maximize coverage during peak hours.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for licensing of staff
- Raised performance in areas of sales by identifying and targeting areas in need of improvement.
- Applied stakeholder feedback to develop process improvements and support long-term business needs.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Senior Account Executive/Team Specialist
Chubb Group of Insurance Companies
Whiteshouse Station, NJ
01.2013 - 01.2015
- Work with team of 35 licensed Insurance Representatives who jointly service a book of business of approximately $185 million in business.
- Advanced knowledge of Chubb's personal line products and responsible for pre-underwriting risks with considerable knowledge of Chubb's underwriting appetite, target market, and binding guidelines.
- Met goal 100% of sales goal in first 6 months which led to 16% growth for the calendar year.
- Customer Service oriented specializing in highly affluent clientele and their personal insurance portfolio's.
- Received CEO Kudos within 3 months of hire.
- S.T.A.R. Award received from co-worker.
- Sit on planning committee for the holiday celebration.
- Agency contact for Horace Mann General Agency with a total book of business of $1,000,000.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Insurance Producer and Customer Service Specialist
McPherson & Newland Insurance
Flemington, NJ
07.2008 - 01.2013
- Research and offer different types of insurance based on risk assessment to meet the needs of customers.
- Present firm to customers and recommend/explain objectives and benefits of various insurance programs as per customer needs and budget.
- Analyze existing insurance policies and explain details of policy to the insured.
- Maintain and update records of policies sold and customer details.
- Seek out new clients, generate lists of prospective clients, and develop clientele through networking.
- Achieve over 100 cold calls daily, plan and lead ten appointments per week, while servicing client base of over 1000 clients.
- Act as liaison between underwriter and customer.
- Confer with clients to obtain and provide information when claims are made on a policy.
- Exceed sales targets, selling 25% more policies than other salespersons.
- Researched insurance market to gain information about the position of firm and its competitors and develop new strategies accordingly.
Insurance Producer
Gansfuss Enterprises, INC. T/A GANSFUSS AGENCY
Clinton, NJ
07.2007 - 07.2008
- Conducted extensive research, identified, and successfully sold to prospective clients.
- Explained the features, benefits, and disadvantages of different types of policies.
- Developed marketing strategies to compete with other individuals or companies selling insurance.
- Monitored insurance claims to ensure quick settlement.
Pharmacy Supervisor
Grayrock Pharmacy
Clinton, NJ
01.1996 - 07.2007
- Managed staff in this high volume pharmacy, overseeing vendor relations, inventory control, customer service, and prescription processing.
- Implemented new programs and procedures.
- Served as advisor to owner on merchandising, loss prevention, advertising, purchasing and service issues.
- Trained, developed, and mentored staff.
- Coordinated special promotions and events.
- Implemented numerous initiatives that improved workflow and efficiency, significantly increasing output.
- Instituted effective policies that increased staff accountability and reduced employee turnover.
- Introduced and implemented innovative inventory control system that substantially improved business operations.
- Created perpetual inventory that improved service to the customer by ensuring the availability of products.
- Instituted POS (point of sale) system.
- Initiated and implemented narcotic security system, maintaining narcotic controls and compliance.
- Developed and maintained excellent rapport with customers, doctors' offices and insurance company representative, facilitating the diagnosis and resolution of billing and other service-related issues while providing exceptional service to the customer.
- Recovered unpaid insurance claims in excess of $100,000.
- Oversaw quality assurance programs that ensure consistency of policy enforcement and accuracy of transactions, conducting regular audits to certify compliance.
Education
Business Management
DeSales University
Center Valley, PASkills
Policies and procedures
undefinedAccomplishments
- Advanced from team specialist to manager within three months for streamlining workflows by consolidating lengthy processes resulting in timely completion as well as developing and instituting employee training initiative which reduced personnel turnover.
- Conflict Resolution - Responsible for handling stakeholder escalations, accurately providing information to ensure resolution of product/service complaints and client satisfaction.
- Created, trained and manage new business team tasked with supporting Operations growth initiative, growing 12 points in first year.
- Certified Chubb Manager
Timeline
Manager
Chubb Insurance
03.2015 - Current
Senior Account Executive/Team Specialist
Chubb Group of Insurance Companies
01.2013 - 01.2015
Insurance Producer and Customer Service Specialist
McPherson & Newland Insurance
07.2008 - 01.2013
Insurance Producer
Gansfuss Enterprises, INC. T/A GANSFUSS AGENCY
07.2007 - 07.2008
Pharmacy Supervisor
Grayrock Pharmacy
01.1996 - 07.2007
Business Management
DeSales University
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