DENNIS FERMAINT
Olney,MD
Summary
I have worked in the financial services industry for 24 years. Having multiple roles and responsibilities along with managing as many as 45 employees at once.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Bank Manager
Wells Fargo Bank
Washington D.C.
01.2023 - Current
- Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
- Resolve moderate to high complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
- Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
- Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
- Mentor and guide talent development of direct reports and assist in hiring talent
- Managing a 200MM branch and head quarter
- Identifying and minimizing risk to ensure bank branch, bank and customer are all in line
- Maintained customer service score of 99% for 7 months straight.
Sales Specialist
West Point Financial Group.
Chicago, IL
01.2022 - 01.2022
- Interviewed clients and established current and future financial needs assessment
- Suggested services and products tailored to each individual client
- Met and surpassed 1 year goal of 1MM in revenue sales in 8 months.
Assistant Vice President, FCM III
Fifth Third Bank
Chicago, IL
01.2017 - 01.2021
- Manage 105MM dollars in deposits and lending
- Deepen Consumer and Small Business customer relationships by providing advice
- Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs
- Cultivate a One Bank culture that proactively collaborates with business partners
- Participate in activities that benefit community reinvestment act
- Productive in business leading and advising business customers on next and proper steps for banking growth by reviewing financial statements, business plans, spending opportunities, lending and overall relationship
- Obtained President Circle
Branch Manager III, AVP
Wells Fargo
Rockville, MD
01.2009 - 01.2016
- Managed 130MM dollar branch in deposits
- Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Area business plan to achieve desired revenue, expense and service goals
- Support portfolio growth by identifying cross-sell-opportunities, coaching the team to deepen relationships and increase client acquisition
- Drive individual production goals with target clients and outbound sales activities, including building referral network and relationships with internal partners and external contacts
- Integrate partners; Business, Lending and Wealth Banking into the branch to drive sales to meet client expectations
- Established and developed market wide procedures to increase customer satisfaction scores
- Ran a level 4 branch while attaining 97% customer success rate and being the number 1 branch in the state of Maryland.
Education
B.S. Business Administration -
DePaul University
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
Certification
Life and Health
Timeline
Sr. Bank Manager
Wells Fargo Bank
01.2023 - Current
Sales Specialist
West Point Financial Group.
01.2022 - 01.2022
Assistant Vice President, FCM III
Fifth Third Bank
01.2017 - 01.2021
Branch Manager III, AVP
Wells Fargo
01.2009 - 01.2016
B.S. Business Administration -
DePaul University