Dennis Fitzpatrick
Ellicott City,MD
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
41
41
years of professional experience
Work History
Operations Manager
Fidelitone Logistics
Wacaunda, Ill
10.2015 - 02.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Operations Manager
Purnell Furniture Services
Manassas, VA
10.2000 - 09.2015
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Delivery Manager
Room Store
Landover, MD
06.1999 - 09.2000
- Coordinated resources across multiple teams to ensure successful completion of projects on time and within budget.
- Provided leadership and direction to team members on tasks related to the development, testing, deployment, and support of software applications.
- Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Ensured compliance with all relevant laws and regulations pertaining to software development activities.
- Collaborated with technical staff from other departments in order resolve complex problems quickly.
Regional Delivery Manager
Merchant's Home Delivery
Chantilly, VA
06.1995 - 06.1999
- Conducted regular meetings with clients to discuss project progress, identify potential risks, and address any issues in a timely manner.
- Coordinated resources across multiple teams to ensure successful completion of projects on time and within budget.
- Provided leadership and direction to team members on tasks related to the development, testing, deployment, and support of software applications.
- Developed and maintained relationships with external stakeholders to ensure smooth delivery of projects.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Analyzed customer requirements and developed solutions that met their needs while staying within scope and budget constraints.
- Ensured compliance with all relevant laws and regulations pertaining to software development activities.
Independent Delivery Contractor
Fitzpatrick Enterprises
Baltimore, MD
06.1985 - 06.1995
- Loaded and unloaded delivery vehicles with packages to be delivered.
- Inspected vehicles for mechanical items and safety issues, maintained vehicle supplies and equipment.
- Maintained accurate records of deliveries, pickups, and related activities.
- Followed assigned routes and time schedules for deliveries or pickups.
- Provided customer service by responding to questions, complaints, and requests in a timely manner.
- Ensured all orders were filled correctly prior to delivery or pickup.
Assistant Manager of Operations
Dart Drugstores
Landover, MD
06.1982 - 06.1985
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Developed and maintained effective relationships with internal departments and external stakeholders.
- Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
- Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
Education
High School Diploma -
Calvert Hall College
Towson, MD05-1971
Skills
- Retail merchandising
- Furniture delivery and assembly
- Customer service ( one on one at customer's home )
- Delivery scheduling, routing,dispatch
- Coordinating multiple trucks ( up to 19 ) day to day
- hiring and developing driver and warehouse personnel
- High energy, self starting
Timeline
Operations Manager
Fidelitone Logistics
10.2015 - 02.2023
Operations Manager
Purnell Furniture Services
10.2000 - 09.2015
Delivery Manager
Room Store
06.1999 - 09.2000
Regional Delivery Manager
Merchant's Home Delivery
06.1995 - 06.1999
Independent Delivery Contractor
Fitzpatrick Enterprises
06.1985 - 06.1995
Assistant Manager of Operations
Dart Drugstores
06.1982 - 06.1985
High School Diploma -
Calvert Hall College
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