Dennis Franco
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
Saint Joseph Mercy Hospital
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security
Allied Universal Security Services
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Asset Protection Specialist
Macy's
06.2022 - 11.2022
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Built professional relationships with local law enforcement and other related organizations.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
Merchandiser
Home Depot
11.2020 - 06.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
- Assembled quarter and full-size point of purchase promotional displays.
- Planned and coordinated product availability for advertising and promotion purposes.
Shift Leader
Durkin' Donuts Franchising
10.2019 - 11.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Food Service Team Member
Fresh Frozen Foods
02.2019 - 10.2019
- Operated cash register, taking payments and issuing customer receipts.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
Sales Associate
Cherry Hill Photography
11.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
High School Diploma -
Hempstead High School
Hempstead, NY06.2019
Skills
- Crisis Management Plans
- Intrusion Detection
- Intruder Removal
- Federal and State Regulation Compliance
- Detailed Activity Logs
- CCTV Monitoring
- Team Player
- Perimeter Patrol
- Facility and Grounds Patrol
- Community Events
- Foot and Vehicle Patrol
- Crime Prevention
- Knowledge of Supervisory Concepts
Certification
- Licensed security - 1/22/21
- Certified CPR Training, allied universal 1/20/22
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Security Guard
Saint Joseph Mercy Hospital
11.2022 - Current
Security
Allied Universal Security Services
11.2022 - Current
Asset Protection Specialist
Macy's
06.2022 - 11.2022
Merchandiser
Home Depot
11.2020 - 06.2022
Shift Leader
Durkin' Donuts Franchising
10.2019 - 11.2020
Food Service Team Member
Fresh Frozen Foods
02.2019 - 10.2019
Sales Associate
Cherry Hill Photography
11.2018 - 01.2020
High School Diploma -
Hempstead High School
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