Dennis Garcia
Yuma,AZ
Summary
Proven leader in sales and customer service, excelling in client relationship building and inventory management. Leveraging strong organizational skills and a team-oriented approach, I enhanced operational efficiency and fostered long-term client loyalty.
Seller Support Associate expert in customer service with 30 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seller Support Associate expert in customer service with 30 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Overview
18
18
years of professional experience
Work History
Sales Support Associate
Zurier Company
09.2019 - Current
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Improved customer retention rates by consistently delivering excellent service and support.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Listened to customer needs and desires to identify and recommend optimal products.
- Researched heater/boiler systems for customer inquiries, product descriptions, and specifications.
Area Commercial Water Heater Sales
Ferguson
09.2017 - 09.2019
- Presented bids and contracts for potential clients to review during meetings.
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Sold water heater/boiler units ranging from $500 to $20,000 to local, national and international businesses.
- Enhanced customer satisfaction rates by proactively addressing inquiries or issues before they escalated into larger problems.
- Mentored junior sales representatives on best practices while fostering a collaborative team environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Consulted with businesses to supply accurate product and service information.
- Provided day-to-day support for commercial accounts by answering inquiries, checking availability of products and corresponding with customers via email.
Branch Manager
Ferguson
11.2012 - 09.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Branch Sales Manager
Ferguson
11.2006 - 11.2014
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Resolved customer complaints to maintain high level of satisfaction.
- Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
- Set pricing strategy and discount rates.
- Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
Education
High School Diploma -
Watsonville High School
Watsonville, CA06.1975
Skills
- Strong Organization
- Client Relationship Building
- Inventory Control
- Sales process understanding
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Team Leadership
- Store Organization
- Safety and Cleanliness Standards
- Building Customer Loyalty
- Product Knowledge
- Team Supervision
- Inventory Management
- Sales and Promotions
- Security Practices
Timeline
Sales Support Associate
Zurier Company
09.2019 - Current
Area Commercial Water Heater Sales
Ferguson
09.2017 - 09.2019
Branch Manager
Ferguson
11.2012 - 09.2017
Branch Sales Manager
Ferguson
11.2006 - 11.2014
High School Diploma -
Watsonville High School