Dennis Gerwig
Ashland,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
34
34
years of professional experience
Work History
Store Owner
Gerwig's White Barn Market
01.2021 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Increased sales by Number% with special displays and promotions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
- Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Mansger
Gerwig's White Barn Market
02.2001 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Delivery Driver
Gerwig's White Barn Market
08.1995 - 02.2001
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Improved delivery accuracy by diligently checking orders before departure.
Carry-out/Stock
Gerwig's White Barn Market
10.1990 - 08.1995
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor's Degree - Technical Management
DeVry University
Columbus, OH09.2008
Skills
- Store operations
- Business Networking
- Store maintenance
- Performance Analysis
- Inventory Control
- Employee Scheduling
- Financial Planning
- Operations Management
- Financial Tracking
- Staff hiring
- Business marketing
- Customer Relations
- Financial Management
- Staff Management
- Small business operations
- Verbal and written communication
- Project Management
- Business Management
- Administrative Oversight
- Budget Administration
- Key partnership cultivation
- Social media control
- Profit and loss analysis
- Hiring and staffing
Timeline
Store Owner
Gerwig's White Barn Market
01.2021 - Current
Mansger
Gerwig's White Barn Market
02.2001 - 01.2021
Delivery Driver
Gerwig's White Barn Market
08.1995 - 02.2001
Carry-out/Stock
Gerwig's White Barn Market
10.1990 - 08.1995
Bachelor's Degree - Technical Management
DeVry University
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