Experienced professional with over 7 years in customer service, administrative support, and tax preparation, known for precision and reliability. Proficient in Microsoft Office, data entry, and front desk operations, with a track record of maintaining accurate records and ensuring compliance. Eager to contribute to a organization that values integrity and growth.
Overview
7
7
years of professional experience
Work History
Scale Technician
Spotsylvania County Government
10.2018 - Current
Assist 100+ transfer station customers daily, inspecting incoming loads to ensure compliance with county waste disposal regulations
Communicate recycling guidelines and disposal policies clearly to the public, promoting proper adherence and environmental responsibility
Generate invoices, process financial transactions, and accurately weigh residential and commercial vehicles for billing purposes
Maintain detailed operational records by entering data into county systems, supporting daily reporting and audit readiness
Enforce disposal policies with professionalism, resolving customer issues and ensuring public safety across facility operations
Operate scale equipment, collect fees, and post charges to appropriate accounts with precision and accountability
Tax Preparer
H&R Block
10.2022 - Current
Serve 100+ clients each tax season, building lasting relationships through clear, compliant guidance and personalized service
Guide clients through the tax preparation process, ensuring compliance with federal, state, and local regulations across dozens of filings weekly
Accurately enter financial data into tax software and databases, maintaining confidentiality and data integrity
Prepare and file dozens of returns weekly with the IRS and local agencies, achieving on-time, error-free compliance
Analyze financial records to identify deductions and credits, helping clients optimize their returns and reduce tax liability
Collect, verify, and organize documentation to ensure audit readiness and minimize follow-up delays during peak filing periods
Custodian
Spotsylvania County Public Schools
07.2019 - 06.2021
Maintained detailed records of vendor interactions, facility issues, and resolutions across multiple school sites, supporting operational transparency and daily continuity
Facilitated secure access for vendors and contractors, coordinating cleaning schedules and responding to inquiries during peak service periods
Reported and tracked repair needs, contributing to faster maintenance response and reducing classroom downtime during instructional hours
Collaborated with custodial team members across multiple school sites to improve service quality
Monitored facility conditions and resolved recurring safety concerns, helping reduce incident reports and ensuring a safe environment for hundreds of staff and students
Performed seasonal snow removal and routine maintenance (lighting, minor repairs), minimizing disruptions and maintaining full operational readiness during adverse weather
Director of Professional Learning and Instructional Programs at Spotsylvania County Public SchoolsDirector of Professional Learning and Instructional Programs at Spotsylvania County Public Schools