DENNIS GLYNYUK
Kennewick,WA
Summary
Detail-oriented IT professional currently pursuing a Bachelor's in Cybersecurity, with advanced hardware repair skills and hands-on experience in system diagnostics and troubleshooting. Demonstrates a strong work ethic, a collaborative approach to problem-solving, and a commitment to continuous learning. Adept at configuring and managing security settings, conducting remote diagnostics, and providing technical support. Proven ability to work effectively both independently and as part of a team to deliver solutions that meet organizational needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Help Desk/Field Technician
Kennewick School District
Kennewick, WA
08.2023 - Current
- Collaborated with IT team members to identify system requirements and resolve problems.
- Configured security settings or access permissions for groups and individual users.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Conducted remote diagnostics to identify and solve technical problems.
- Performed advanced microsoldering techniques to repair and replace damaged components on circuit boards.
- Diagnosed and repaired hardware issues in laptops, desktops, and other electronic devices, including motherboard replacements, power supply repairs, and screen replacements.
- Managed user accounts and groups within Active Directory, ensuring proper access control and security across the network.
- Utilized SCCM to deploy software updates, patches, and applications across the organization, ensuring all systems were up to date and secure.
Self Employed
Wood & Works Soluions
Kennewick, WA
01.2022 - 01.2024
- Monitored job sites regularly for hazardous conditions that could cause harm or delay progress.
- Adhered to tool and equipment safety protocols and promoted worksite safety, protecting both personnel and equipment.
- Maintain a clean workspace throughout all projects.
- Read blueprints and diagrams to determine the specific requirements for each project.
- Repair damaged furniture by replacing broken parts or reinforcing joints.
- Assisted with installation of base, trim and crown moldings to achieve desired looks and quality of construction.
- Oversaw all aspects of construction projects from start to finish.
Meal Service Representative
Kadlec Regional Medical Center
Richland, WA
12.2018 - 12.2021
- Delivered food trays to patients accurately and promptly
- Make sure food is accurate depending on patient diets
- Keep everything from food to myself sanitized
- Listen to patients with any help or complaints
- Work with nurses/CNA with special patients
- Wear proper PPE clothing depending on patient/room
Technical Support/Customer Representative
Total Auto Business Solutions Inc.
Sacramento, CA
01.2017 - 05.2018
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Engaged end users and answered questions via email, phone, and in website live chat
- Configured hardware, devices and software to set up work stations for employees
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Delivered technical sales presentations to prospects and presented benefits and value of insurance products
- Assisted customers with product selection based on stated needs, proposed use and budget
- Wrote and reviewed tickets to request maintenance to various types of equipment
- Set up PC and laptops and all types of tablets and printers
- Activated accounts for clients interested in new services
- Resolved issues with systems, hardware and telephones quickly and accurately
Team Member
Taco Bell
West Sacramento, CA
07.2013 - 11.2016
- Worked 3 different stations each day to provide optimal coverage and meet production goals
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Developed strong relationships with coworkers and managers
- Contributed to team success by completing jobs quickly and accurately
Education
Bachelor of Science - Cyber Security
Columbia Basin College
Pasco, WA03-2026
Associate of Science - Cyber Security
Columbia Basin College
Pasco, WA12-2024
High School Diploma -
Visions in Education
SacramentoSkills
- Fast learner
- Easy to work with
- Software support
- System configuration
- Hardware repair
- Electronics repairs
- MicroSoldering
- Organizational skills
- Communication
- Self-Directed
Certification
Network Management
Timeline
IT Help Desk/Field Technician
Kennewick School District
08.2023 - Current
Self Employed
Wood & Works Soluions
01.2022 - 01.2024
Meal Service Representative
Kadlec Regional Medical Center
12.2018 - 12.2021
Technical Support/Customer Representative
Total Auto Business Solutions Inc.
01.2017 - 05.2018
Team Member
Taco Bell
07.2013 - 11.2016
Bachelor of Science - Cyber Security
Columbia Basin College
Associate of Science - Cyber Security
Columbia Basin College
High School Diploma -
Visions in Education