Dennis Gurulyov
Charlotte,NC
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-oriented sales professional with track record of generating revenue and fostering client relationships. Adept at identifying customer needs and providing effective solutions to drive business growth. Reliable team player with focus on collaboration and adaptability, ensuring alignment with dynamic business goals. Proven skills in communication and strategic planning.
Overview
21
21
years of professional experience
Work History
Sales Consultant
Infinity
12.2024 - 11.2025
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with cross-functional teams to enhance product offerings and customer satisfaction.
- Delivered customized presentations demonstrating product benefits and features to clients.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
Delivery Manager
Euroline
05.2024 - 11.2024
- Led cross-functional teams to deliver projects on time and within budget.
- Implemented process improvements that enhanced operational efficiency and reduced delivery times.
- Developed and maintained key stakeholder relationships to ensure alignment on project goals.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Oversaw project lifecycle from initiation to closure, ensuring quality standards were met.
- Collaborated with clients to define requirements and tailor solutions for maximum satisfaction.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated with cross-functional teams for streamlined project execution, resulting in timely deliveries.
Fleet Manager
MigWay Inc
01.2024 - 04.2024
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Maintained accurate driver information for delivery scheduling.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
Dispatcher
IDispatch Logistics LLC
04.2022 - 12.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
Dispatcher Manager
Leo’s Express
01.2022 - 03.2022
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Implemented an effective performance evaluation system for dispatchers, leading to increased productivity and job satisfaction.
- Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
Dispatcher’s Manager
Universal Express
09.2021 - 01.2022
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
Dispatcher
Euroline
10.2020 - 09.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Operations Manager
Always Reliable Transportation
01.2005 - 04.2020
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Education
Bachelor Of Theology - Bible Studies
St. Jacob’s Bible College
Korosten, Ukraine06.1998
Skills
- Fleet Optimization
- Fleet Management
- Scheduling
- Fleet scheduling
- Driver management
- Route Planning
- GPS Navigation
- Safety Monitoring
- MS Office Suite
- Customer relationship management
- CRM proficiency
- Objection handling
- Product and service sales
- Persuasive communication
- Strategic planning
- Online marketing
- Lead generation
- Sales strategies
Timeline
Sales Consultant
Infinity
12.2024 - 11.2025
Delivery Manager
Euroline
05.2024 - 11.2024
Fleet Manager
MigWay Inc
01.2024 - 04.2024
Dispatcher
IDispatch Logistics LLC
04.2022 - 12.2023
Dispatcher Manager
Leo’s Express
01.2022 - 03.2022
Dispatcher’s Manager
Universal Express
09.2021 - 01.2022
Dispatcher
Euroline
10.2020 - 09.2021
Operations Manager
Always Reliable Transportation
01.2005 - 04.2020
Bachelor Of Theology - Bible Studies
St. Jacob’s Bible College