Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Dennis Hancock

Dennis Hancock

Smyrna,TN

Summary

Seasoned Leasing Manager with significant experience in residential and commercial property management. Specialize in forging strong tenant relationships, negotiating leases, and managing rental properties to optimize tenant satisfaction and revenue. Notable strengths include thorough understanding of real estate laws and regulations, adeptness at conflict resolution, and demonstrated ability to lead teams in high-pressure environments. In previous roles, implemented comprehensive leasing strategies leading to successful occupancy rates and improved tenant retention.

Overview

8
8
years of professional experience

Work History

Leasing Manager

RPM
Nashville, TN
01.2024 - Current
  • Provided potential tenants tours of properties.
  • Increased occupancy through dynamic marketing initiatives.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Resolved tenant complaints in a timely manner to maintain positive relationships.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Wrote and filed reports each day on current leasing activities.
  • Received, checked and processed applications for new leases.
  • Prepared and maintained accurate lease documentation and tenant records.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.

Assistant Manager

At Home Decor Superstore
Bellvue, TN
12.2021 - 01.2024
  • Drafted detailed reports on store performance for upper management review.
  • Supervised cash drawer balances and deposits of store receipts.
  • Coordinated special events such as promotions or seasonal displays.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Ensured all safety protocols were followed at all times by staff members.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Organized new stock for floor placement.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Recruited, trained and managed a team of 20+ employees.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Executed merchandising strategies to support store sales growth.

Leasing Assistant

Career Strategy Consultants
Nashville, TN
08.2021 - 12.2021
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Monitored tenant accounts for late or missed payments.
  • Organized and updated tenant files on a regular basis.
  • Conducted background checks on applicants.
  • Maintained accurate records of tenant contracts, leases, and payments.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Prepared and submitted monthly tenant visit logs.

Leasing Manager

Liberty group
Nashville, TN
01.2019 - 10.2021
  • Prepared and submitted monthly tenant visit logs.
  • Negotiated lease terms and conditions, balancing tenant needs with business objectives.
  • Provided exceptional customer service, addressing inquiries and issues in a timely manner.
  • Negotiated lease terms with prospective tenants in accordance with budget parameters.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Managed and resolved tenant issues and concerns promptly to maintain high satisfaction levels.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Handled evictions when necessary; prepared documents for court proceedings if needed.
  • Utilized property management software for efficient operation and reporting.
  • Conducted market research to stay competitive and adjust leasing strategies accordingly.
  • Coordinated move-in and move-out procedures including inspections and cleaning services.
  • Provided potential tenants tours of properties.
  • Increased occupancy through dynamic marketing initiatives.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Coordinated with marketing team to create effective promotional materials and advertising campaigns.

Photography Sales Specialist

Gaylord Hotels And Resorts
Nashville, TN
10.2016 - 01.2020
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Captured and sold photos at venues to facilitate exemplary guest service in photography operation.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Created displays to promote sales of photography products and services.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Managed store inventory levels and placed orders for new stock when needed.
  • Assisted photographers with selecting appropriate supplies for their projects.
  • Cross-sold additional products and services to purchasing customers.
  • Trained new staff members on proper procedures for handling customer inquiries.
  • Provided customers with product knowledge, pricing information, and suggestions for additional photography services.

Education

90 Hr Pre Licensing - Real-estate

The CEShop
Nashville
10-2022

High School Diploma -

Penn Foster Career School
Scranton, PA
05-2020

Skills

  • Lease management experience
  • Tenant liaison
  • Lease administration
  • Leasing reports
  • Real estate
  • Property management
  • Leading meetings
  • Event planning
  • Social media marketing
  • Tour management
  • Proficiency in SOCI
  • Proficiency in KNOCK
  • Fair housing laws
  • Resident relations
  • Advertising expertise
  • Background in lease management

Languages

Spanish
Limited

Timeline

Leasing Manager

RPM
01.2024 - Current

Assistant Manager

At Home Decor Superstore
12.2021 - 01.2024

Leasing Assistant

Career Strategy Consultants
08.2021 - 12.2021

Leasing Manager

Liberty group
01.2019 - 10.2021

Photography Sales Specialist

Gaylord Hotels And Resorts
10.2016 - 01.2020

90 Hr Pre Licensing - Real-estate

The CEShop

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Dennis Hancock