Lisa Davis
Toledo,United States
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Top-notch skills in oral and written communication as well as active listening.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Checker Distributors
Maumee, Ohio
02.2014 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Contacted clients to verify account information and maintain accuracy, resulting in 60% increase in client satisfaction.
- Responded proactively and positively to rapid change.
Education
No Degree - Medical Assisting
Davis College
Toledo, OHSkills
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Order and Refund Processing
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Call Documentation
- Efficient and Detail-Oriented
- Answering Customer Questions
- Active Listening
- Time Management
- Consulting Supervisors
- Inquiry Requests
- Call Transfers
- Customer Inquiry Response
- Correcting Discrepancies
Timeline
Customer Service Representative
Checker Distributors
02.2014 - Current
No Degree - Medical Assisting
Davis College
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