Dennis Harper
Rochester,NY
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
27
27
years of professional experience
Work History
Restaurant General Manager
Tully's Goodtimes
Rochester, NY
05.2024 - 09.2024
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Kept up-to-date records of employee performance reviews.
- Provided direction, guidance and motivation to team members.
- Assisted in resolving any disputes between customers or employees.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Conducted regular meetings with staff members to discuss operational issues.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Restaurant General Manager
Tullys Good Times
Batavia, NY
05.2004 - 05.2006
- Maintained accurate inventories of food, supplies and equipment.
- Ensured compliance with health, safety and sanitation standards.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Kept up-to-date records of employee performance reviews.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Assisted in resolving any disputes between customers or employees.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Prioritized customers' needs and preferences by delivering a satisfying and pleasant dining experience
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Assistant Manager
Tullys Good Times
Rochester, NY
01.2001 - 05.2004
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Restaurant General Manager
The Good Egg and Eggery
Phoenix, AZ
03.1998 - 01.2001
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Established cash control systems for register transactions.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Implemented cost-saving measures while maintaining high quality service levels.
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created detailed reports on weekly and monthly revenues and expenses.
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Athletic Training
SUNY College At Brockport
Brockport, NY05-1996
Skills
- Purchasing
- Talent Development
- Customer Engagement
- Business Management
- Food Preparation
- Employee Retention
- Labor Management
- Guest Relations
- Sanitation Standards
- Order Management
- Operations Management
- POS system knowledge
- Schedule Coordination
References
References available upon request.
Timeline
Restaurant General Manager
Tully's Goodtimes
05.2024 - 09.2024
Restaurant General Manager
Tullys Good Times
05.2004 - 05.2006
Assistant Manager
Tullys Good Times
01.2001 - 05.2004
Restaurant General Manager
The Good Egg and Eggery
03.1998 - 01.2001
Athletic Training
SUNY College At Brockport
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