Dennis Harris

• Supervised property entrances and exits and monitored employee safety.
• Recorded required data for incident reports and files.
• Provided security team leadership and contributed to on-call duties.
• Led security team and contributed to on-call shifts.
• Monitored entire facility using CCTV while simultaneously performing dispatch duties.
• Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
• Conducted site reviews and security audits and made recommendations to management based on findings.
• Secured premises and personnel by patrolling property and monitoring surveillance cameras.
• Assigned daily tasks and responsibilities to employees and filled out daily work logs.

I drive customers to desire destination, make future reservations, assist with providing information on local attractions and provide monthly surveys to improve customer satisfaction.

• Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
• Guided employees through routine and complex administrative situations with the decisive but motivational approaches.
• Monitored office inventory to maintain adequate supply levels and order products.
• Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
• Rolled out branding strategies with effective training and front-line leadership of daily operations.
• Managed customer complaints and rectified issues to complete satisfaction.
• Translated management directives into actionable mandates for front-line staff.

I assist patients with mobile disabilities by driving them to their medical appointments or assisting them from a medical facility to their homes.

• I use a mobility devices like a Wheelchair or a stretcher to carefully a
  nd safely transport patients from.
• Protected patients, families and staff from infection by cleaning and sanitizing transport equipment.
• Supported company efficiency by maintaining current and accurate clerical paperwork.
• Promoted patient comfort by responding quickly and handling diverse needs.
• Ambulate patients with appropriate assistive devices and in line with proper body mechanics.

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
• Audit and balance reports from the day shifts.
• Schedule guest wake-up calls and reservations for the following day.
• Verify that all EOD work has been performed by other departments.
• Respond to guest inquiries, concerns and complaints as needed
  Answer phones and place reservations.
• Run EOD computer functions so they are complete by the end of the shift.
• Prepare guest bills for next-day checkouts and process reservation cards.
• Balance cash drawers and record receipts.
• Facilitate the deposit of guests’ valuables in hotel safe.

Train and develop new hire at the front desk, supervise housekeeping staff, inspect rooms to maintain company standards and solve customer complaints.

I assist in customer check-in, making reservation for customers, server as the customer satisfaction leader and assist in other departments.

Balance daily revenue in all departments, Assist customer with reservations, check and fix reservation discrepancies, solve customer complaints and server as manager on duty.

Balance daily revenue in all departments, Assist customer with making future reservations, check and fix reservations discrepancies and solve customer complaints.