Dennis Hefner
Retired Transportation
HIGH POINT,NC
Summary
Dedicated Commercial Lines Customer Service Agent with a proven track record of enhancing team productivity and driving operational efficiency. Committed to delivering exceptional customer support and fostering collaboration to achieve business objectives.
Overview
30
30
years of professional experience
Work History
Commercial Truck Customer Service Agent
Alpha and Omega Transportation Service
01.2019 - 10.2024
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Canvasser
Install America
09.2011 - 04.2012
- Conducted in-person sales presentations to promote home improvement services.
- Exceeded personal sales targets consistently through perseverance and tailored approaches to each interaction.
- Enabled company growth through effective lead generation, contributing to increased sales and overall revenue.
- Completed 5 follow up appointments or calls each week to connect with warm leads.
- Found cost-saving options for new customers of cold calls,door to door, often reducing overall costs by 2%.
Education
High School Diploma -
Nation Wide Tractor Trailer Training School
Greenville RI.03-1993
High School Diploma -
Perkiomen Vally
Collegeville, PA 05.2001 -
Skills
Operate 18 Wheel Truck, Multiple stops ,Operate Commercial Fish ProcessorAssemble Elevated MachineryRigging MachineryCook on Ocean Vessels1st Mate Fish Trawler
Customer relationship management
Shipping and logistics
Decision-making
Travel planning
Timeline
Commercial Truck Customer Service Agent
Alpha and Omega Transportation Service
01.2019 - 10.2024
Sales Canvasser
Install America
09.2011 - 04.2012
High School Diploma -
Perkiomen Vally
05.2001 -
High School Diploma -
Nation Wide Tractor Trailer Training School