Dennis Higgs
Summary
Wireless industry leader with 27 years of experience in retail operations, indirect channel management, and B2B sales. Proven success improving business performance through multi-store collaboration, team development, and strategic execution. Recognized for building high-performing teams, strengthening customer experience, and driving operational excellence across diverse business environments.
Overview
19
19
years of professional experience
Work History
Sr. Manager
Verizon Wireless
Nanuet/ West Nyack, NY
10.2014 - 08.2026
- Increased Google review rating from 3.5 to 4.3 through customer experience initiatives, coaching, and team accountability
- Led one of Verizon's highest-volume corporate retail locations, driving sales performance, operational excellence, and customer satisfaction.
- Mentored and developed 40+ employees, resulting in multiple promotions into leadership positions.
- Recruited, hired, coached, and developed high-performing teams, fostering culture of accountability and continuous improvement.
- Leveraged KPI analysis and business reporting to identify opportunities and implement action plans, enhancing overall store performance.
- Partnered with district leadership to execute strategic initiatives, product launches, and operational priorities.
- Managed staffing, scheduling, inventory compliance, and daily business operations.
- Championed operational initiatives while developing future leaders and strengthening business performance.
Indirect Account Manager
Verizon Wireless
Warren, NJ
09.2010 - 10.2014
- Managed relationships with multiple authorized retailers, partnering with district managers and store leadership to enhance business performance across locations.
- Conducted regular business reviews using sales performance, KPIs, and operational metrics to develop strategic action plans.
- Delivered sales training, operational coaching, and merchandising guidance to improve execution and customer experience.
- Collaborated with business owners and district managers to execute Verizon initiatives, promotions, and product launches, driving engagement and customer reach.
- Built trusted relationships with partner leadership by providing consultative support, performance coaching, and business planning.
- Influenced sales performance through collaboration and strategic planning, fostering a culture of leadership and performance accountability.
Assistant Manager
Verizon Wireless
Paramus, NJ
07.2009 - 09.2010
- Assisted in leading daily operations of high-volume retail location, enhancing sales performance and customer experience.
- Supervised and developed frontline employees, contributing to effective recruiting, scheduling, and performance management.
- Collaborated with store leadership to implement district initiatives, driving operational performance and meeting business objectives.
BUSINESS ACCOUNT EXECUTIVE
Verizon Wireless
Warren, NJ
10.2007 - 07.2009
- Managed a portfolio of business accounts by building executive relationships, identifying growth opportunities, and delivering customized wireless solutions.
- Generated new business opportunities through consultative selling and strategic account development, enhancing overall sales pipeline.
- Conducted executive presentations and solution-based sales discussions to identify business needs and recommend customized wireless solutions.
- Negotiated business agreements, collaborating with cross-functional teams to ensure seamless customer implementations and alignment with client goals.
Skills
- Business Development
- Performance Management
- Operational Excellence
- Stakeholder Management
- Relationship Management
- Sales Leadership
- Strategic Partnerships
- KPI & Business Analytics
- Customer Experience
- Change Management
- Performance Consulting
- Team Development
Career Highlights
- Winner's Circle recipient for Retail and Indirect performance.
- Led a cross-functional wireless deployment for Bayer Healthcare, coordinating multiple stakeholders to deliver a complex enterprise solution.
- Developed and facilitated SMB Symposiums supporting indirect channel growth.
- Improved Google review score from 3.5 to 4.3.
- Developed multiple employees into leadership positions through coaching, mentoring, and succession planning.
- Selected to lead district SMB initiatives and sales execution.
Timeline
Sr. Manager
Verizon Wireless
10.2014 - 08.2026
Indirect Account Manager
Verizon Wireless
09.2010 - 10.2014
Assistant Manager
Verizon Wireless
07.2009 - 09.2010
BUSINESS ACCOUNT EXECUTIVE
Verizon Wireless
10.2007 - 07.2009