Summary
Overview
Work History
Education
Skills
Timeline
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Dennis Hipes

Portland

Summary

Dependable Dispatcher and Customer Service Representative with over 10 years of diverse experience across multiple industries. Expertise includes optimizing delivery routes, processing orders efficiently, and enhancing service procedures to improve overall operations. Proven ability to monitor field personnel, coordinate urgent deliveries, and manage customer relationships while training new hires for success. Strong computer skills and active listening capabilities ensure effective communication and seamless schedule coordination.

Overview

39
39
years of professional experience

Work History

Social Media Coordinator

Space Room Lounge
06.2014 - Current
  • Update website and social media pages with menu updated and events at the Space Room.

Dispatcher/Customer Service

Custom Courier Service
05.2021 - 08.2023
  • Dispatched couriers via On Time Dispatch software, Answered customer calls for pickup and delivery and also provided estimates on deliveries.

Dispatcher

Blue Star Transportation
04.2019 - 04.2021
  • Monitor busses thru Samsara ELD, handle driver issues, break downs etc. Make sure all DOT guidelines are being met. Answer incoming calls from clients. Pick up Airline pilots in the mini van from PDX or downtown hotels.

Rideshare Driver

Uber
08.2014 - 03.2021
  • Provide 5 star service for On Demand Transportation in the Portland Metro area. Extensive knowledge of Portland streets and history.

Customer Service Representative

Custom Bilt Metals
11.2018 - 04.2019
  • A Temporary position thru Opti-Staffing.
  • Answer incoming calls from contractors wanting Gutter materials. Call present and prospective customers for orders. Also implement sales strategy with Constant Contact. Enter sales orders into Sage software system. Follow and maintain accounts by e mail and phone.

Customer Service Representative

Rinella Produce
01.2018 - 11.2018
  • Answer incoming calls from restaurants for their produce needs, also call prospects to sign them up to service their produce needs, entered orders into the sales database for delivery.

Customer Service Associate

Moda Health
04.2014 - 01.2016
  • Handle incoming calls from members inquiring about their health insurance policies. Trained to handle inquiries regarding billing, claims and benefits. Trained on Facets, EBT systems. VCC phone systems, assist other departments with email response to our members and providers.

Customer Service Representative

ActiveTelesource
06.2012 - 04.2014
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance. Set up and activated customer accounts. Fielded customer complaints and queries, fast-tracking them for problem resolution. Consulted with customers to determine best methods to resolve service and billing issues. Answered 50+ inbound calls per day and directed to individuals or departments. Asked probing questions to determine service needs and accurately input information into electronic systems. Documented conversations with customers to track requests, problems and solutions.

Emergency Medical Dispatcher

American Medical Response
05.2001 - 12.2005
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Dispatcher/Field Operations Supervisor

Pacific Courier and Cargo
05.2001 - 08.2005
  • Responsible for dispatching and scheduling a high volume of request's for on demand and interstate deliveries via 2 way radio and E Mail. As a operation supervisor maintain communication between Pacific Courier and major accounts, handle inquires regarding billing, deliveries etc. 24/7 operation

Bar Manager/Bartender

Portland Spirit cruises and events
12.1998 - 03.2001
  • Created and implemented innovative cocktail menu, featuring new signature drinks and updated premium scotches and bourbons.
  • Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste on 2 vessels.
  • Trained and supervised a team of bartenders, providing guidance on drink preparation techniques and customer service
  • Developed strong relationships with suppliers to negotiate favorable pricing for alcoholic beverages and bar supplies
  • Implemented cost-saving measures, resulting in a reduction in beverage costs without compromising quality.
  • Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times.
  • Provided outstanding customer service by promptly greeting guests, taking accurate orders, and delivering drinks in a timely manner
  • Implemented upselling strategies resulting in an increase in average sales per customer visit.

Bartender

Paddys Bar and Grill
12.1986 - 12.1998
  • Created and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system
  • Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
  • Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
  • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
  • Resolved customer complaints promptly and effectively to maintain high levels of satisfaction

Education

High school diploma - General Studies

Grover Cleveland High School
Portland, OR

Skills

  • Client relationship management
  • Sales experience
  • Service excellence
  • Accurate order entry
  • Partnership development
  • Efficient route navigation
  • Effective team collaboration
  • Cash management
  • Route optimization expertise
  • Familiarity with Windows software applications
  • Effective problem resolution
  • Sage
  • Dependable performance
  • Experienced with Microsoft Office applications
  • Constant Contact
  • Proficient in computer applications
  • Proficient in Microsoft Outlook
  • Proficient in Microsoft Word
  • Order data entry
  • Versatility
  • Basic math
  • Spreadsheet management
  • Social media engagement
  • Medical vocabulary
  • Efficient typing speed
  • English
  • Effective communication
  • Customer service optimization
  • Client account management

Timeline

Dispatcher/Customer Service

Custom Courier Service
05.2021 - 08.2023

Dispatcher

Blue Star Transportation
04.2019 - 04.2021

Customer Service Representative

Custom Bilt Metals
11.2018 - 04.2019

Customer Service Representative

Rinella Produce
01.2018 - 11.2018

Rideshare Driver

Uber
08.2014 - 03.2021

Social Media Coordinator

Space Room Lounge
06.2014 - Current

Customer Service Associate

Moda Health
04.2014 - 01.2016

Customer Service Representative

ActiveTelesource
06.2012 - 04.2014

Emergency Medical Dispatcher

American Medical Response
05.2001 - 12.2005

Dispatcher/Field Operations Supervisor

Pacific Courier and Cargo
05.2001 - 08.2005

Bar Manager/Bartender

Portland Spirit cruises and events
12.1998 - 03.2001

Bartender

Paddys Bar and Grill
12.1986 - 12.1998

High school diploma - General Studies

Grover Cleveland High School

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