Dennis Hofer
Newport,RI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
28
28
years of professional experience
Work History
General Manager/Manager/Restaurant Bar Manager
Inked Restaurant Group
04.2018 - Current
- Opened two brand new restaurants: Diego's Barrio Cantina (2017) & The Quencher (2024)
- Helped build cocktail program including tasks such as: Weekly inventory and ordering for all liquor, wine, beer and other bar stock including all fresh and house made ingredients
- Hiring and training staff making sure they are consistent with company's steps of service
- Creating seasonal cocktails, and keeping list of over 30 cocktails fresh, and innovative, including a “Cocktail of the Week” every week
- Training staff on how to sell both cocktails and dishes to maximize guest interactions as well as tips/profits
- Kept labor, liquor, and other costs at appropriate levels
- Created successful to go cocktail program
- Attending weekly meetings with other managers to strategize and plan, and keep on task.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Booked all entertainment including musical acts, comedy, karaokes and other events.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Manager
Stoneacre Wine & Spirits
05.2016 - 04.2018
- Responsible for weekly inventory and ordering
- Training staff on new and unique items including tastings
- Launched successful craft beer program
- Hand sold most items, getting customers used to a more esoteric approach rather than the previous owners who were content to just sell the usual
- In store tasting and promotions of new products
- Responsible for pricing and keeping different items at different costs to maximize profits
- Weekly meetings with owners and managers to stay connected and on task.
Bartender
Clarke Cooke House
08.2008 - 05.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Floor Manager
MISSION
10.2012 - 03.2015
- Helped them open and train all future employees
- Assisted in selecting and ordering craft beer selection
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 15 employees to maintain smooth-running operations of shop floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Valet Captain
Chanler Hotel
01.2004 - 01.2008
- Parking cars, bringing bags to room, assisting with any and all in house guests needs
- Worked closely with hotel staff to maintain clear communication channels regarding guest needs and requests.
- Created Chauffer program for guests that still exists today
- In charge of scheduling, training, disciplining all valet staff
- Improved customer satisfaction by efficiently managing valet operations and ensuring timely vehicle retrieval.
Scoopervisor
Ben & Jerry's
01.1997 - 01.2008
- Graduated from Scoop U
- In charge of everything that happened on the floor for the shift
- Inputting sales info into accounting spreadsheet nightly
- Training employees on new flavors, policies, selling techniques, etc.
- Worked effectively in fast-paced environments.
Education
Film Media Studies & Marketing -
University of Rhode Island
Kingston, RI01.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Staff Management
- Relationship Building
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
Training and Development
Communication Skills
- Trivia Host, O'Brien's Pub, Newport RI, 2009, Present
- Stand-up comedy, 2011, 2015, 3rd place in Newport Comic Throwdown, Hosted multiple times at RI Comedy Connection
References
Upon Request
Timeline
General Manager/Manager/Restaurant Bar Manager
Inked Restaurant Group
04.2018 - Current
Manager
Stoneacre Wine & Spirits
05.2016 - 04.2018
Floor Manager
MISSION
10.2012 - 03.2015
Bartender
Clarke Cooke House
08.2008 - 05.2016
Valet Captain
Chanler Hotel
01.2004 - 01.2008
Scoopervisor
Ben & Jerry's
01.1997 - 01.2008
Film Media Studies & Marketing -
University of Rhode Island
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