DENNIS J. JACKSON
Detroit,MI
Summary
A self-directed, motivated, enthusiastic Patient Care Technician with effective communication skills, a passionate commitment to education and job development, strong time management and prioritization skills. Seeking to obtain a professional position that would allow me to utilize my current education and skills to assist in the healthcare field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber Driver
Detroit, MI
01.2023 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Nursing Assistant
Smiling Memories LLC
Detroit, MI
01.2018 - Current
- Provided high-quality patient care as a PCT within home-healthcare and nursing-home settings. Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre- and post-operative care. Preserved patient dignity and minimized discomfort while carrying out activities of daily living duties such as bedpan changes, diapering, emptying drainage bags, bathing, dressing/grooming, transferring patients using assistive devices, helping with meals
Sales Report
Regency At Shelby
Clinton Township, MI
01.2019 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Dental Assistant
Mayfair Dental
Farmington Hills, MI
04.2023 - 06.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
CNA
West Bloomfield Rehabilitation Center
West Bloomfield, MI
06.2022 - 06.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Assembly Line Worker
Chrysler LLC
Warren, MI
01.2021 - 01.2022
- Produced components by assembling parts and subassemblies. Prepared work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists, gathering parts, tools and materials. Resolved assembly difficulties by altering dimensions to meet specifications, notified the team leader/ supervisor to obtain additional resources. Maintained a safe and clean working environment by complying with procedures, policies, rules and regulations.
Education
Associate Of Applied Science - Dental Hygiene
Oakland Community College
Bloomfield Hills, MIundefined
Serenity Health Training Institute
Southfield, MI01.2022
High School Diploma - undefined
Samuel C. Mumford High School
Detroit, MI01.2013
Skills
- Patient Care & Safety
- Diagnostic Testing
- EKG/ECG
- Telemetry Monitoring
- Privacy/ HIPAA Regulations
- Vital Signs & Patient Monitoring
- Medication Administration
- Patient Advocacy and Support
- Customer service
- Warehouse experience
- Sales
- Customer service
- Communication skills
Certification
BLS Certification, The American Heart Association: 2022-04 - 2024-02
Timeline
Dental Assistant
Mayfair Dental
04.2023 - 06.2024
Uber Driver
Uber Driver
01.2023 - Current
CNA
West Bloomfield Rehabilitation Center
06.2022 - 06.2024
Assembly Line Worker
Chrysler LLC
01.2021 - 01.2022
Sales Report
Regency At Shelby
01.2019 - 12.2024
Nursing Assistant
Smiling Memories LLC
01.2018 - Current
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Serenity Health Training Institute
High School Diploma - undefined
Samuel C. Mumford High School
Associate Of Applied Science - Dental Hygiene
Oakland Community College