Parts Manager
• April 2023 - Present
DENNIS J. MITCHELL
Washington Court House,OH
Summary
Results-driven Parts Manager with over 10 years of experience in industrial equipment dealerships. Proven expertise in overseeing parts department operations, managing cross-functional teams, and driving business growth through strategic planning, financial management, and customer-focused solutions. Adept at improving operational efficiency, achieving performance metrics, and implementing industry best practices across branches. Committed to upholding a culture of excellence and continuous improvement. Seeking the Director of Parts position, where my extensive skills in parts operations and customer service can be utilized to support the mission of providing strong customer-focus and fostering a growth mindset within the dealerships.
Work History
Feild Service Supervisor
• October 2021 - April 2023
Service Supervisor
• August 2018 - October 2021
Parts Specialist
• February 2015 - August 2018
Education
Associate Degree - Business Administration
Southern State College
Hillsboro, OHCertificate of Graduation - Business Technology
Great Oaks Technical Center
Wilmington, OHDiploma - undefined
Washington Senior High School
Washington Court House, OhioSkills
- Parts Management: Extensive experience in overseeing parts operations, managing inventory, and optimizing parts supply chains
- Leadership & Team Development: Strong background in leading and mentoring teams across multiple locations, driving performance, ensuring high levels of engagement and providing training for continuous improvement
- Financial Management: Expertise in P&L management, budgeting, cost control, pricing adjustments, and financial reporting
- Customer Experience: High-level focus on customer satisfaction with exceptional problem-solving and communication skills
- Business Strategy & Process Optimization: Skilled in developing and implementing business strategies, SOPs, and process improvements for parts operations
- Parts Software Proficiency: Hands-on experience with Intellidealer, Satisfyd, VermeerOne Portal, and other parts management tools
- Industry Knowledge: In-depth knowledge of parts management in industrial equipment, including lifecycle support and inventory management
- Cross-Department Collaboration: Experienced in collaborating with various departments, such as Marketing, Sales, and Service, to enhance parts offerings and overall customer satisfaction Involved in showroom merchandising, promotional planning, and lifecycle program implementation to improve customer experience and drive sales
Accomplishments
Vermeer Corp FMC program
Gallup Q12 high ranking team engagement
Vermeer Certified Parts team
Timeline
Diploma - undefined
Washington Senior High School
Parts Manager
• April 2023 - Present
Feild Service Supervisor
• October 2021 - April 2023
Service Supervisor
• August 2018 - October 2021
Parts Specialist
• February 2015 - August 2018
Associate Degree - Business Administration
Southern State College
Certificate of Graduation - Business Technology
Great Oaks Technical Center
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