Dennis Johnson
Arizona City,AZ
Summary
Results-driven Sales Manager bringing 20+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Goal-oriented manager with distinguished experience in Transportation industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Development Manager
Barney Trucking
Salina , UT
2020.12 - Current
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Coordinated product launches by creating detailed launch plans based on market analysis data.
- Conducted research on industry trends, competitor activities, and customer needs.
- Organized meetings between senior management and prospective customers.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Liaised with channel partners to build business.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Established new customer accounts using negotiation and sales closing abilities.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Attended tradeshows and conferences to network with potential clients.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Regional Operations Manager
Barney Trucking
Mesa , AZ
2018.05 - 2020.12
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
- Supported and planned various effective marketing and sales strategies.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Ensured compliance with all applicable laws and regulations regarding operational activities.
- Structured HR consulting services to support clients during organizational developments and changes.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Developed and implemented policies and procedures to improve operational efficiency.
- Formed and sustained strategic relationships with clients.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
Sales Manager
Barney Trucking
Salina , UT
2014.06 - 2018.05
- Collaborated with marketing team to create promotional materials for target customers.
- Prospected for new business using databases and other strategies to generate sales.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Created and presented monthly reports to management on sales performance.
- Maintained professional network of potential clients and business opportunities.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Performed sales consultations and educated clients on products and services.
Operations Manager
Barney Trucking
Salina , UT
2010.01 - 2014.06
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged with existing and potential clients to gain insight into needs.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Delegated work to staff, setting priorities and goals.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Planned delivery routing, team workflows and promotional initiatives.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Supported accident investigations and prepared related paperwork.
- Implemented successful business strategies to increase revenue and target new markets.
- Enforced federal, state, local and company rules for safety and operations.
- Crafted operations best practices using audits and project management team feedback.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Sales Associate
Barney Trucking
Salina , UT
2007.08 - 2010.01
- Developed trusting relationships with customers by making personal connections.
- Handled customer complaints in a professional manner.
- Collaborated with management teams to develop innovative marketing strategies.
Dispatch
Barney Trucking
Salina , UT
2004.03 - 2007.08
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Assigned drivers to appropriate routes based on customer needs.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Managed daily delivery and work schedules to maximize coverage.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Provided timely updates to customers regarding their orders or requests.
Truck Driver
Barney Trucking
Salina , UT
2003.06 - 2004.03
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Loaded, balanced and secured product to safely transport goods.
- Maintained safe driving habits to protect property and general public on roadways.
- Processed shipment documents neatly and efficiently for each load.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Communicated with dispatchers regarding pickup and delivery times.
- Read and interpreted maps to determine vehicle routes.
- Hooked and unhooked trailers from tractor and converter dollies.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Education
High School Diploma -
Gunnison Valley High School
Gunnison, UT05.1986
Certification
- CDL w/ doubles and tanker endorsements
- Drug and Alcohol testing certification
Websites
References
References available upon request.
Timeline
Business Development Manager
Barney Trucking
2020.12 - Current
Regional Operations Manager
Barney Trucking
2018.05 - 2020.12
Sales Manager
Barney Trucking
2014.06 - 2018.05
Operations Manager
Barney Trucking
2010.01 - 2014.06
Sales Associate
Barney Trucking
2007.08 - 2010.01
Dispatch
Barney Trucking
2004.03 - 2007.08
Truck Driver
Barney Trucking
2003.06 - 2004.03
High School Diploma -
Gunnison Valley High School
- CDL w/ doubles and tanker endorsements
- Drug and Alcohol testing certification
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