DENNIS JONES
Boston,Massachusetts
Summary
I am a organized team leader that builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
Work History
PCA
Tempus Unlimited
05.2019 - 06.2023
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Broadcast Associate
Eagle Costa Radio
06.2016 - 10.2016
- Generated on-air promotional scripts to promote client marketing and advertising initiatives.
- Collaborated with multiple departments to schedule props, graphics, music elements and wardrobe.
- Recorded program expenditures to identify areas of overspending.
- Contributed to creative input of show by writing cues or updating scripts.
- Operated studio equipment to help facilitate flow of programs.
- Assisted with preparing files and records, editing and producing for on-air programming.
Sales Consultant
Verizon
09.2014 - 11.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Team Lead
Best Buy
08.2013 - 09.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Barbers License -
Mass Doc
Shirley, MA06.2011
GED -
Mass Doc
Shirley, MA09.2010
Skills
- Infection Prevention
- Sterilization Techniques
- Emergency Response
- Information Protection
- Exceptional Customer Service
- Communication Skills
- Competitive Leadership Skills
- Strategic Brainstorming Skills
- Microsoft office
- Problem Solving
Timeline
PCA
Tempus Unlimited
05.2019 - 06.2023
Broadcast Associate
Eagle Costa Radio
06.2016 - 10.2016
Sales Consultant
Verizon
09.2014 - 11.2015
Team Lead
Best Buy
08.2013 - 09.2014
Barbers License -
Mass Doc
GED -
Mass Doc