Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dennis Jorge

Newington

Summary

Professional operations leader prepared for high-impact roles in dynamic environments. Known for driving efficiency and achieving results through collaborative team efforts and adaptable strategies. Possesses robust skills in process optimization and resource management.

Experienced with implementing comprehensive operational strategies to drive company goals. Uses innovative solutions to optimize workflows and enhance team performance. Track record of fostering effective communication and problem-solving within diverse teams.

Overview

15
15
years of professional experience

Work History

Operation Manager

Summit Wash Holdings
02.2025 - Current
  • Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
  • Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
  • Fostered a culture of continuous improvement by encouraging staff to share ideas for process enhancements, implementing feasible suggestions that yielded positive results.
  • Managed daily operations for optimal efficiency and profitability, including scheduling staff and overseeing inventory management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Operations Manager

Bold Wash Holdings
12.2022 - 02.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.

Operations Manager

1852 Capital Management
10.2020 - 12.2022
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Built relationships with customers to encourage repeat business.

Production Supervisor

Jacobs Vehicle Systems
10.2010 - 10.2020
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
  • Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
  • Achieved on-time shipments goal by empowering employees to continued success.

Education

No Degree - Machine Tool / CNC Programming

Howell Cheney Tech
Manchester, CT
06-2000

Skills

  • Operational efficiency
  • Customer service
  • Team leadership
  • Project planning and development
  • Decision-making
  • Problem-solving
  • Operations management
  • Project leadership
  • Staff management
  • Superb time management skills
  • Continuous improvements
  • Process improvement

Languages

English
Portuguese
Spanish

Timeline

Operation Manager

Summit Wash Holdings
02.2025 - Current

Operations Manager

Bold Wash Holdings
12.2022 - 02.2025

Operations Manager

1852 Capital Management
10.2020 - 12.2022

Production Supervisor

Jacobs Vehicle Systems
10.2010 - 10.2020

No Degree - Machine Tool / CNC Programming

Howell Cheney Tech

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