Dennis Karge
Miami,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Deering Bay Yacht & Country Club, demonstrating strong teamwork and professionalism. Skilled in multitasking and organization, significantly improved guest experience by efficiently managing golf course activities and inventory. Excelled in customer service, ensuring high standards of safety and satisfaction were consistently met. Approached each day and unique challenges with enthusiasm, patience, and humor. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
18
18
years of professional experience
Work History
Outside Service Staff Member
Deering Bay Yacht & Country Club
2017.07 - 2024.09
- Assisted in organizing social events at the club that fostered positive relationships among members.
- Monitored pace of play on the course, ensuring timely rounds for all players while minimizing wait times between holes.
- Developed strong rapport with regular patrons, fostering loyalty and repeat business.
- Partnered with grounds crew to ensure optimal playing conditions were maintained throughout the day for guest satisfaction.
- Supported pro shop operations by assisting customers with merchandise inquiries and purchases.
- Resolved conflicts on the course professionally by establishing open lines of communication between different parties involved.
- Assisted in coordinating golf tournaments, ensuring seamless event execution and participant satisfaction.
- Adapted to fluctuating demands throughout the day, remaining flexible in order to provide exceptional service during peak times.
- Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Streamlined outside service operations for increased efficiency and improved guest experience.
- Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
- Managed inventory control systems efficiently to prevent shortages or overstocking of golf carts and other equipment.
- Prioritized safety by enforcing club policies regarding cart usage, dress code, and proper conduct on the premises.
- Delivered accurate information about club amenities, facilities, events, and promotions to both members and public players alike.
- Enhanced customer satisfaction by providing timely and efficient services to golf course patrons.
- Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
- Provided exceptional customer service through friendly interactions and active listening to address guest needs effectively.
- Trained new staff on best practices for customer service, resulting in improved team performance.
- Managed the driving range area, maintaining cleanliness and an adequate supply of practice balls for guests.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
Golf Course Attendant
Doral Resort & Spa
2006.10 - 2016.06
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Transportation duties for guest''s golf bags to carts while maintaining positive interactions with clients.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages.
- Observed guests for proper use of equipment and respectful behavior on property.
- Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
- Fostered a welcoming atmosphere at the driving range area by keeping it well-stocked with practice balls.
- Delivered exceptional customer service through timely resolution of guest complaints or concerns regarding their experience at the facility.
- Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
- Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
- Assisted in the organization of successful golf tournaments by coordinating with event planners and setting up required equipment.
- Aided in the training of new hires, ensuring they were equipped with knowledge of golf course policies and procedures.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
- Logged daily course activities and reported on golf injuries or other notable incidents.
- Supported pro shop operations by effectively managing inventory levels, processing transactions, and assisting customers with merchandise selection.
- Handled clerical and cashier work inside clubhouse to assist players.
- Maintained pristine course conditions through regular maintenance tasks, such as mowing and raking bunkers.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06.1981
Skills
- Strong teamwork
- Professionalism and Work Ethic
- Safety awareness
- Initiative and Self-Motivation
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Handling Customer Complaints
Timeline
Outside Service Staff Member
Deering Bay Yacht & Country Club
2017.07 - 2024.09
Golf Course Attendant
Doral Resort & Spa
2006.10 - 2016.06
High School Diploma -
Miami Killian Senior High School
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