Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Additional Information
Timeline
Generic

DENNIS KEBASO

Grand Prairie,TX

Summary

Adept at enhancing system reliability and efficiency, my tenure at E2 OPTICS and XRX TECHNOLOGIES (NAIROBI, Kenya) underscored my proficiency in network implementation and fostering client satisfaction. Leveraging schematic interpretation and effective communication skills, I successfully trained technicians and customized network solutions, achieving significant improvements in operational performance and customer trust.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Low Voltage Technician 3

E2 OPTICS
11.2023 - Current
  • Trained newly hired technicians on proper installation of low voltage wiring systems.
  • Boosted customer satisfaction, provided detailed explanations of system operations to clients.
  • Safeguarded clients'' property during installations by adhering to best practices for cleanliness and damage prevention.
  • Customized security setups to meet specific client needs, enhancing protection and peace of mind.

Low Voltage Technician 2

IES Communications
06.2020 - 11.2023
  • Improved energy efficiency, implemented eco-friendly cabling solutions.
  • Improved system reliability by performing regular maintenance on security cameras and alarm systems.
  • Contributed to project planning discussions, offering insights based on field experience.
  • Contributed to business growth by providing exceptional service that resulted in repeat customers and referrals.

Low Voltage Technician 2

THE BRASS EFFECT
10.2019 - 06.2020
  • Mounted panels for motion detectors, keypads and controls.
  • Ensured safety compliance, conducted thorough inspections of low voltage installations.
  • Identified problematic components and wiring issues and applied troubleshooting techniques.
  • Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
  • Reduced error rates by meticulously following schematics during installations.
  • Conferred with engineers and designers to investigate and solve failure issues.

NETWORK ENGINEER /Low Voltage Technician 2

XRX TECHNOLOGIES (NAIROBI Kenya)
04.2005 - 10.2019
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Designed resilient networks to withstand unexpected events and expedite recovery.
  • Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
  • Assisted with implementation and support of network monitoring tools.
  • Planned implementation of network enhancements and upgrades.
  • Provided security incident triage and response.
  • Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
  • Safeguarded clients'' property during installations by adhering to best practices for cleanliness and damage prevention.
  • Increased customer satisfaction with professional communication skills when explaining technical information clearly.
  • Enhanced communication systems with installation of modern VOIP technologies.

Education

Associate of Science - ASSOCIATE DEGREE IN IT

JOMO KENYATTA UNIVERSITY
NAIROBI,KENYA
10-2013

High School Diploma -

OMOYO HIGH SCHOOL
NAIROBI KENYA
11-2002

Skills

  • Low Voltage technician
  • Optic Fiber Tech
  • Hardware Installation & Configuration
  • Operating Systems Installation
  • Technical Support & Troubleshooting
  • Documentation & Reporting
  • TCP/IP Communications
  • User Training & Support
  • Cisco Switches and wireless controller deployment(CCNA )
  • Software Installation & Configuration
  • Avaya VOIP Deployment
  • Customer Service
  • Safety Compliance
  • Staff Training
  • Schematic Reading
  • Effective communication

Accomplishments

  • Supervised team of 29 tech staff members in different department in XRX Technologies.
  • Supervised team of 19 staff members.
  • Voted best department in 2015 in XRX TECHNOGIES LTD
  • Appointed Lead IES COMMUNICATIONS

Certification

Merit America | Dallas, TX | 11/2020

Google IT Support Professional Certificate

Network Infrastructure Cabling deployment-Panduit

Cisco Certified Network Associate (CCNA since 2013)

Siemon DLI UTP and Fiber installer

Avaya- APSS Avaya Networking

OSHA-OSHA 10 Construction

Jomo Kenyatta University | Nairobi

Associate Degree in Information Technology

Omoyo High School | Nairobi

Kenya Certificate of Secondary Education

Additional Information

Exemplary work experience as an award-winning customer service representative. Seeking IT support role which would leverage acquired IT skills, passion for technology, and work experience into my career.

Timeline

Low Voltage Technician 3

E2 OPTICS
11.2023 - Current

Low Voltage Technician 2

IES Communications
06.2020 - 11.2023

Low Voltage Technician 2

THE BRASS EFFECT
10.2019 - 06.2020

NETWORK ENGINEER /Low Voltage Technician 2

XRX TECHNOLOGIES (NAIROBI Kenya)
04.2005 - 10.2019

Associate of Science - ASSOCIATE DEGREE IN IT

JOMO KENYATTA UNIVERSITY

High School Diploma -

OMOYO HIGH SCHOOL

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