Dennis Kellum
Lakewood,OH
Summary
Dynamic professional with extensive experience in property management and client relationship building, notably at K&D Management. Proven track record in enhancing operational efficiency and customer satisfaction through creative problem solving and organized record keeping. Fluent in Spanish, I excel in fostering teamwork and achieving goals in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Agent Assistant
K&D Management
09.2024 - 06.2025
- Assisted in coordinating property showings and client appointments to enhance customer engagement.
- Supported leasing team by preparing lease agreements and required documentation for prospective tenants.
- Maintained accurate records of inquiries and applications using property management software for streamlined operations.
- Responded promptly to tenant inquiries, providing information on available properties and leasing terms.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
Hospitality Operations Manager
Front Desk LLC
01.2023 - 07.2024
- Screening and processing potential prospects for tenancy which included scheduling and conducting tours
- Assisted in recruiting, hiring and training of team by processing applications and background checks
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented training programs to improve staff performance and service quality.
- Coordinated inventory management processes, ensuring optimal stock levels and timely order fulfillment.
- Analyzed process metrics to identify areas for improvement, leading to enhanced operational effectiveness.
- Oversaw daily operations, maintaining compliance with company policies and industry regulations.
- Participated with the processing of payroll to ensure accuracy and timely preparation.
Janitorial Operations Manaager
Guardian Service
01.2021 - 12.2023
- Led cross-functional team of 20+ to enhance service delivery and operational efficiency of a luxury housing complex
- Mentored staff members, fostering professional growth and improving team performance.
Branch Operations Manager
H&R Block
01.2019 - 12.2021
- Contributed to innovative development of improvements to standard documentation, retail policies and training materials.
Operations Manager
H&M Retail
01.2018 - 12.2020
- Ensure the implementation of all standards in a Retail store
- Run nightly audits to ensure proper cash drops
- Opening and Closing
- Scheduling of staff
Warehouse Manager
Restoration Hardware
01.2015 - 12.2018
- Oversaw daily warehouse operations, ensuring adherence to safety and efficiency protocols.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Ensured compliance with industry regulations and standards, maintaining high quality of service delivery.
Skills
- Goal oriented
- Teamwork orientation
- Client relationship building
- Property management
- Telephone and email etiquette
- Creative problem solving
- Cash handling
- Relationship building
- Organized mindset
- Record keeping
- Data Entry
- Software Skills
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Leasing Agent Assistant
K&D Management
09.2024 - 06.2025
Hospitality Operations Manager
Front Desk LLC
01.2023 - 07.2024
Janitorial Operations Manaager
Guardian Service
01.2021 - 12.2023
Branch Operations Manager
H&R Block
01.2019 - 12.2021
Operations Manager
H&M Retail
01.2018 - 12.2020
Warehouse Manager
Restoration Hardware
01.2015 - 12.2018
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