DENNIS KORIR

• Guide team through daily tasks and complex problem-solving.
• Set priorities, resolve workflow issues, ensuring customer and managerial satisfaction.
• Partner with teams for swift, professional customer issue resolution.
• Leverage industry expertise and customer service skills for customer satisfaction and increased customer retention
• Manage recruitment, conduct interviews, and streamline onboarding for new hires

• Mentored and trained new hires, enhancing their product knowledge and understanding of operational workflows.
• Created detailed support documentation, aiding users to fully utilize system features.
• Troubleshot and resolved complex problems related to the SaaS product, improving overall client satisfaction.
• Applied deep technical knowledge to comprehend and solve complex user problems.

• Optimized product usability through client education on proper workflows.
• Developed support documentation, enabling users to enhance skills and leverage system features.
• Demonstrated professionalism and courtesy in every customer interaction and complaint resolution.
• Troubleshot and triaged critical issues on SaaS products, augmenting client value.

· Manage, validate, and analyze family planning data; maintain data accuracy.

· Travel for hands-on data collection, validation, and export assistance.

· Document processes, perform data quality audits, and maintain system integrity.

· Use statistical software for data analysis and develop reports for findings and quality checks.

· Communicate with stakeholders and ensure strict confidentiality and data security compliance.

• Conducted in-depth analysis to troubleshoot advanced reporting issues.
• Produced tailored SQL reports serving management requirements.
• Initiated quality testing on software and EHR updates for optimal performance.
• Led training sessions for staff on system updates and new software.