Summary
Overview
Work History
Education
Skills
Timeline
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Michael Anderson

Everett

Summary

Energetic individual offering a hard working background in IT combined with personal hobby experience in computer hardware and software. Constantly recognized for my technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues, as well as my great customer service. Quickly learns and masters new technology or trades; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing procedures.

Overview

9
9
years of professional experience

Work History

General Contractor

A to Zen Construction
04.2024 - 09.2024
  • Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
  • Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
  • Completed projects on time and within budget through meticulous scheduling and coordination of resources.

Shift Manager

Pagliacci Pizza
06.2016 - 04.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Managed inventory and future store orders to make sure product was fully stocked and available as needed.

Computer Support Technician

University of Washington
09.2015 - 05.2016
  • Coordinated with vendors to procure needed equipment or services while negotiating favorable terms that aligned with budget constraints.
  • Reduced downtime through proactive maintenance of computer systems, including updates, patches, and virus protection measures.
  • Maintained a secure computing environment by staying up-to-date with industry best practices and ensuring the proper application of security protocols.
  • Assisted in the planning and execution of company-wide technology upgrades to ensure a seamless transition for all employees.

Education

GED -

Edmonds Community College
Lynnwood, WA
07-2013

Skills

  • Worksite safety
  • Concrete Work
  • Electrical Systems
  • Demolition
  • Scheduling and Planning
  • Effective written and verbal communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Cross-functional team management
  • Teamwork and Collaboration
  • Customer Service

Timeline

General Contractor

A to Zen Construction
04.2024 - 09.2024

Shift Manager

Pagliacci Pizza
06.2016 - 04.2024

Computer Support Technician

University of Washington
09.2015 - 05.2016

GED -

Edmonds Community College

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Michael Anderson