Dennis Lach
Ocala
Summary
Results-oriented professional with a strong background in new construction and trades. Skilled in fostering collaboration and streamlining operations, leading to improved productivity and customer satisfaction. Ready to leverage leadership experience to enhance organizational growth.
Overview
11
11
years of professional experience
Work History
Director of New Construction and Trades
Certified Roofing Solutions LLC
Ocala
09.2021 - Current
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Coordinated resources across departments to maximize productivity levels.
- Streamlined supply chain management to reduce costs and improve efficiency.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Served as a public spokesperson at industry events or conferences.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Directed operations to improve efficiency and increase profit margins.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Florida Divisional Sales Manager
Boston Baler and Hydraulics
Ocala
08.2019 - 08.2021
- Trained and mentored sales representatives on product features and benefits.
- Directed sales strategies for hydraulic equipment across multiple divisions.
- Analyzed market trends to identify new sales opportunities and customer needs.
- Managed relationships with key clients, ensuring high levels of satisfaction.
- Conducted regular sales meetings to align team goals and performance expectations.
- Developed and implemented sales strategies to increase market share.
- Coordinated with vendors to ensure timely delivery of products or services.
- Developed and maintained relationships with key accounts to drive sales growth.
- Traveled throughout territory to deliver strategic initiatives for team, effectively bolstering regional sales.
- Reviewed customer contracts and negotiated terms as needed in order to maximize profitability.
- Used networking opportunities to create ongoing business relationships.
- Created training programs for new hires in order to ensure they are up-to-date on industry trends and best practices.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Owner/ President
American Dream Builders Inc.
Ocala
06.2015 - 07.2019
- Managed project timelines and budgets for residential and commercial construction projects.
- Coordinated with subcontractors to ensure timely completion of building tasks.
- Oversaw quality control measures to maintain high construction standards.
- Developed client relationships to understand project requirements and expectations.
- Implemented safety protocols to ensure a safe work environment for all employees.
- Evaluated material suppliers to source high-quality building materials at competitive prices.
- Led team meetings to discuss project progress and address any challenges.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Developed policies and procedures for the organization.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Conducted performance reviews for employees on a regular basis.
- Organized events such as trade shows and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed and implemented effective operational policies for project management.
- Conducted performance evaluations to ensure team accountability and growth.
- Facilitated training programs to enhance employee skills and knowledge retention.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Built talent pipeline to support business growth and enduring success.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Ensured operational excellence across all departments to meet and exceed customer expectations.
- Oversaw the development and launch of new products and services.
- Ensured compliance with regulatory requirements and ethical standards.
- Negotiated contracts with vendors, suppliers and other partners.
- Optimized supply chain to reduce materials costs and improve distribution.
Branch Manager Building Materials
Curtis Lumber Company
Hoosick Falls
01.2016 - 05.2019
- Managed daily operations of retail branch and ensured compliance with company policies.
- Oversaw staff performance and conducted regular training sessions for team development.
- Implemented inventory control procedures to optimize stock levels and reduce waste.
- Enhanced customer service standards through staff coaching and performance evaluation.
- Developed marketing strategies to promote products and increase branch visibility in the community.
- Coordinated scheduling to ensure adequate staffing during peak business hours.
- Fostered relationships with local contractors and builders to drive business partnerships.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches when needed during peak periods or special projects.
- Supported outside sales force in servicing and obtaining new business.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Education
High School Diploma -
Cheney Tech
Manchester, CT06-1980
Skills
Professional Summary
Results-driven inside sales professional with extensive experience in building products,windows
doors,siding,roofing,soffit,and construction materials Strong background supporting contractors and homeowners with material order
processing,and product recommendations Known
for accuracy, product knowledge,and customer
service that drives repeat business and upsells
Maintain great customer relations and satisfaction
with contractors and home owners,always going the extra steps to earn more business
Estimate Preparation
Construction knowledge
Self Motivation
Continuous Improvement
Organization Skills
Problem Solving
Relationship Building
Vendor Relations
Affiliations
Toys for Tots Volunteer
Timeline
Director of New Construction and Trades
Certified Roofing Solutions LLC
09.2021 - Current
Florida Divisional Sales Manager
Boston Baler and Hydraulics
08.2019 - 08.2021
Branch Manager Building Materials
Curtis Lumber Company
01.2016 - 05.2019
Owner/ President
American Dream Builders Inc.
06.2015 - 07.2019
High School Diploma -
Cheney Tech