Dennis Lares
Chicago,IL
Summary
The Goal is to work for Chicago transit authority in the maintenance felid and grow with the company and hope to build partnership .
Overview
11
11
years of professional experience
Work History
Customer Service Assistant
Chicago Transit Authority, CTA
01.2024 - Current
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Continuously sought opportunities to expand knowledge about products/services offered by the company which resulted in better-informed recommendations for clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Bus Servicer
Chicago Transit Authority, CTA
11.2022 - 11.2023
- Provided professional services and support in a dynamic work environment.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable bus environment for passengers.
- Collaborated with other team members to complete large-scale cleaning projects for improved passenger experience during peak travel seasons.
- Documented findings and actions taken.
General Laborer
Hawkins Masonry
04.2013 - 10.2022
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Performed general housekeeping and cleaning tasks.
- Followed written instructions to construct various types of equipment.
- Handled supply and equipment inventories and distribution for workers.
Warehouse Worker
Elite Staffing
06.2013 - 01.2014
- Strapped items down over protective padding to secure throughout transportation.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Moved furniture and boxes using utility dolly and truck ramp.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Skills
- Call Documentation
- Professional telephone demeanor
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Product Knowledge
- Customer Service
- Tool and equipment maintenance
- Safety Procedures
- Facilities Maintenance
- Equipment Operation
- General tool knowledge
- Multitasking
- Bus Maintenance, Cleaning
Timeline
Customer Service Assistant
Chicago Transit Authority, CTA
01.2024 - Current
Bus Servicer
Chicago Transit Authority, CTA
11.2022 - 11.2023
Warehouse Worker
Elite Staffing
06.2013 - 01.2014
General Laborer
Hawkins Masonry
04.2013 - 10.2022